Dean of Shadyside Salon
Pittsburgh, PA 15232
Phone: (412) 621-7900
02/27/2008 Posted by LZeigler
I was (key word - was) a customer of Dean of Shadyside Salon in Wexford for almost two years. On one occasion, I went to a regularly scheduled appointment - only to find out my current stylist had quit several weeks earlier. No one from the salon ever called me - and I was just placed with someone else. Okay - no problem - liked the new stylist and all turned out well. However - the next appointment I had with him - very early on a Saturday morning- which I fit into an extremely packed schedule (on a night I was going to a big event - right before leaving on vacation - when a family member of mine was in the hospital for an extended amount of time) was cancelled - get this - one half hour prior to my appointment. I was already on the road on my way to the salon - and I asked why they were cancelling my appointment. I was told my stylist called off sick - to which I replied - "Okay, things happen - can you please fit me in with someone else - because I have a lot going on right now, a big event tonight and this is the only day I have to come in....." The girl on the other end of the phone said - "Nope - sorry - all stylists are booked - call again when you can make time to come in". That was it - no checking with the stylists, no offers for help - no future discounts - nothing. Needless to say - I found another salon, who took me right away as a walk-in that morning - did a great job with my hair- and charged me half the amount. My crisis was averted - but I will NOT be returning to Dean of Shadyside in Wexford. Customer service skills there are severely lacking and - so much for being a two-year customer. I know if I treated people that way where I work - my company would be in danger of going out of business. Some consideration for my situation would have been nice, and at the very least, professional.
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