Met Vet-South
Pittsburgh, PA 15226
Phone: (412) 344-6888
04/15/2007 Posted by veronicaruby
On February 21st I took my chinchilla to see Dr. William Hough because of a respiratory infection. Dr. Hough looked him over and told me that I need to give my chinchilla eye drops and an antibiotic to clear things up. Dr. Hough prescribed Clavamox (antibiotic) and Neocidin (eye drops) and I gave them to my chinchilla as instructed. After we went through our 10 day regimen I noticed my chinchilla wasn’t eating or drinking, so I took him to another vet who told me that chinchillas should never be given amoxicillin based antibiotics because it destroys their digestive tracts which could be deadly. This new vet also took x-rays of my chinchilla’s skull and showed me that the roots of his teeth are growing into his eye socket – which may be what caused the runny eyes in the first place. So, Dr. Hough made two big mistakes – giving me Clavamox and telling me that my chinchilla’s teeth looked good. I stopped by the Met Vet South office on March 14th to talk to someone and tell them I wanted my money back for the office visit because I didn’t feel it was right for me to pay money for services that were very harmful to my chinchilla. Later that evening, someone from Met Vet called me to tell me that the office manager had to go out of town and would call me when she got back to settle the situation. On March 26th she called and left a message telling me she would have an answer for me in two days. When she never called back, I started to call her. On April 10th I was told I would be called with an answer in 24 hours, but once again she never called me back. Not only it is unprofessional to disregard a customer’s complaint the way they have, it is also unprofessional for Dr. Hough to claim he knowledgeable about chinchilla care when he obviously is not.
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