Rustic Ridge Boarding Kennels

03/28/2008 Posted by Opnp04

OpinionThatMayHelpYou - you might of wanted to mention whether or not you left your phone number with the kennel or not... you cannot expect a kennel to stay 1/2 hour late.. i see 10-15 minutes.. but the 1 hour or so checking all doors didn't seem necessary. Rustic Ridge Kennels has been a great kennel to my dogs for a number of years.. friendly service, and people who own the kennel love pets. This kennel is perfect for your dog to come and stay in a nice and warm or cool atmosphere with outdoor areas, and ample attention. I've never once had a problem with my dogs coming back with ticks & fleas and all sorts.. they have been 100% healthy after their visits, and I have always been told by the owner or the person working at the time, how well behaved & what they did on certain days... now talk about specialized attention. I would recommend Rustic Ridge Kennels to anyone.

Pros: Service

Cons: None

03/17/2008 Posted by OpinionThatMayHelpYou

I live in Pittsburgh and had a surprise vacation planned for my boyfriend's birthday in Ohio. I NEVER board our dog, and spent a significant amount of time finding a kennel and hotel in Ohio with lots of special ammenities. The day of the trip, around 3:30 pm, I called the kennel and said, "I'm pushing time, I just wanted to make sure you closed at 5:00 pm." The woman replied, "We actually close at 5:30 pm to make sure the dogs are all settled in." I told her I was running late, but I was definately coming. I didn't want them to leave early. The woman was understanding and knew who I I was from previous conversations. There was crazy, unexpected traffic on our drive there. Paranoid about time, I called them again at 5:30 pm, and received their voicemail, where it said they were open till 5:30 pm, but currently closed and to leave a message. I frantically said my name and phone number, telling them I was on my way. We arrived at 6:00 pm and there was no one around anywhere! THEY CLOSED AND DIDN'T BOTHER TO EVEN CALL ME!!!!!! THEY COULD HAVE CALLED ME AND TOLD ME NOT TO COME. Instead, my boyfriend and I spent a good half hour in the rain knocking on all the different building doors on the property, hoping to find someone. We wasted at least 1.5 hours of time trying to drop our dog off at this kennel. Then, I had to figure out what to do with my dog considering the hotel we were staying at didn't accept pets. I called our hotel and asked them about kennels near them. This town was in the middle of nowhere and I doubted any kennel would be open past 7:00 pm which was the earliest we would arrive there. The hotel ended up making an acception for us and allowed us to bring our dog. DOESN'T RUSTIC RIDGE REALIZE THAT PEOPLE BOARD THEIR DOGS BECAUSE THEY HAVE NOWHERE ELSE TO KEEP THEM? CLEARLY THEY COULD HAVE CARED LESS ABOUT HOW CLOSING AND NOT CALLING ME WOULD AFFECT OUR VACATION. I'M BAFFLED AT THEIR RUDENESS AND DISINTEREST IN OBTAINING A NEW CLIENT.

Pros: They know how to lock their doors

Cons: THEY DON'T KNOW HOW TO RUN A PROFESSIONAL BUSINESS

10/20/2007 Posted by gopnmuotnieguidnger

the post from KATERN5 IS A LIE! I WORK FOR TAN ZAR KENNELLS AND THE OWNER OF TAN ZAR POSTED THAT BAD REVIEW ON RUSTIC RIDGE.RUSTIC RIDGE IS HIGHLY RECOMMENDED BY ALL VETERNARIANS,GROOMERS AND THEY HAVE BEEN AROUND A LONG TIME.I DONT WORK AT TAN ZAR ANYMORE SO I CAN TELL THE TRUTH.

10/09/2007 Posted by katem5

We have been taking our dogs to kennels for the past 15 years and I have never been so shocked and appalled as I was when I saw the conditions at Rustic Ridge. I went with my sister-in-law the day she picked up her lhasa apso and was horrified when I first got out of the car and saw the kennel manager yelling "Shut the F*** Up" to a couple of dogs who were outside. The outdoor areas looked unkept and several of them were just puddles of muddy water from the rain two days before. I was not impressed with the cleanliness or the hospitality of this kennel. My sister-in-law's dog was dirty and very distressed when we picked him up and this wasn't his first time at a kennel. I want to know that when I leave my beloved pets somewhere that they will be treated well and I don't see that happening at Rustic Ridge!

Pros: location

Cons: doesn't put the pet's well being first

0 out of 1 people found this review helpful

09/19/2007 Posted by kkellinger

I've used Rustic Ridge for over 13 years -- and my current dog, Rusty, (now 11yo) has been there too many times to count (we travel a lot!). When he sees us packing our bags, we mention "Rustic Ridge" and he jumps around and wags his tail!! They are very caring (not fancy -- ie: no TV or talks on the phone -- I'm not sure any dog really gets into that!)-- but very clean, well run, and fairly reasonable. He has never returned home ill, with "cooties", or underweight (and this is after 30+ stays). I hightly recommend this kennel -- it's Rusty's favorite "all inclusive".

Pros: Excellent staff, very caring, clean kennel

Cons: Can't think of any

1 out of 1 people found this review helpful

07/17/2007 Posted by jfnnfdundkj

HIGHLY RECOMMENDED! MY DOG LOVES THE COUNTRY FEELING AND SURROUNDINGS.THE KENNEL IS VERY NICE AND THE OWNER AND EMPLOYEES ARE WELL EDUCATED IN ANY AND ALL BREEDS.BRING YOUR DOG TO RUSTIC RIDGE KENNELS YOULL NEVER TAKE HIM ANYWHERE ELSE.ALSO, IT IS REALLY EASY TO GET TO.MINUTES OFF 279 AND TURNPIKE.

1 out of 1 people found this review helpful