Monro Muffler Brake & Service
Pittsburgh, PA 15213-4312
Phone: (412) 621-2730
Ratings & Reviews Summary for Monro Muffler Brake & Service
What Users are Saying:
- Finished on time
- Clean waiting area
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User Reviews for Monro Muffler Brake & Service
07/15/2008 Posted by Stoyanovsky
At Monro Muffler Brake & Service , I have been asked $900.00 for the repair of the brakes of my car. I refused & received the same service by Meineke for $500.00 (+ lifetime warranty on the parts).
Pros: None
Cons: Tend to overcharge
04/25/2008 Posted by ILUVSPRINGERS1
I agree with the previous reviewer, Ken treats customers like morons!!!!!!! They are very overpriced but make sure you check their web site for coupons no matter which one you go to and they accept competitor's coupons. THEY CHARGED ME FOR A NEW MUFFLER FOR MY SATURN WHEN MY CURRENT ONE WAS UNDER WARRANTY BECAUSE THEY SAID THEY ARE NOW MAKING THEM WITH AN ATTACHED MIDPIPE! NOW IT IS 7 MONTHS LATER AND I AM HAVING EXHAUST LEAK PROBLEMS!!!!!!!!! HOW MUCH WILL THEY CHARGE ME THIS TIME!!!!!!!!!!!!!! TRY A DIFFERENT LOCATION OR GO TO MEINEKE INSTEAD!!!!!!!!!!!!
05/04/2007 Posted by bolopan
Horrible service. The manager, Ken, overcharges regularly, called another place and got quoted $200 less on axle replacement. Another time told me car was fixed after it failed to start, except I get there, pay, start the car, and the check engine light is on! And of course, the car failed to start again shortly thereafter, and the manager insisted that it was a completely new problem despite the fact that the car failed in the exact same situation as before, and wanted to charge me a 2nd time to look at it (after I heard him laughing on the other line after describing how frustrating it was that the car failed again). I will never go back to this shop or any other Monro because of this guy's rudeness, and quite honestly I just don't trust their diagnostic ability. I myself am a physician and if I treated patients like this guy fixes cars, I'd be sued regularly!
Pros: At least he will pricematch if you quote him a lower price from somewhere else.
Cons: He treats customers rudely as if they are morons, and lied to my face several times.
