Nakama Japanese Steakhouse
Pittsburgh, PA 15203
Phone: (412) 381-6000
07/17/2008 Posted by jvalal
Sorry this is going to be a bit long winded. I was visiting family from out of town and had never been here. I pulled up the dinner menu online and looked at the great selection. I then called to make a reservation and they said that only the Hibachi tables could be reserved. When I looked back at the menu the dinner items I was looking at weren't designated at Hibachi so I didn't think I needed a reservation. We arrived and I asked the server to get on the list and she asked if we would be eating a Hibachi meal. I said no we would like one of the other menu items and wanted to sit at a regular table and order a non-Hibachi meal. She then proceeded to say that everything on the dinner menu was a served and cooked on the Hibachi and the wait would be an 1 to 1.5 hours. I then proceeded to ask her how is someone that has never eaten here to know that everything on the dinner page is served at the Hibachi. She proceeded to point out 3 of the roughly 20 meals on the page that had the word Hibachi in it and state that can't you tell that these are all served on the Hibachi. I said no, what about the other 20 meals that aren't designated with that term. She didn't have a response. The basic point to this is that if it was clear by some designation or by even proper labels or text on the menu that "everything on this page is served at the Hibachi table" I wouldn't have been so confused. The staff offered no explanation and couldn't see how I couldn't understand how their menu / restaurant works. I don't work there and was not familiar with the set up. So instead of treating me like I worked there they should treat customers as if they never experienced the Nakama restaurant and help us understand how it works. I will never recommend this place for that reason alone. And preferably over the phone not when the customer is going to have to wait an hour or more.
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