Boston Waterfront & Lounge
Boston, PA 15135-1026
Phone: (412) 751-8112
10/09/2007 Posted by jhrad
Our large group was very disappointed in the service we experienced at the Boston Waterfront Restaurant. We made reservations 2 weeks in advance for a party of 30 and the restaurant staff assured us they could accomodate such a large party. Upon arriving, our servers didn't take our drink orders for 45 minutes. We only had 2 servers for our party. Our appetizer orders were taken 1/2 hour later. The appetizers were wonderful, although they were advertised by our server as 1/2 price when this really wasn't the case because it was a Saturday. We were charged full price. An hour after our appetizer orders, the servers finally took our dinner orders. We didn't get our dinner for another hour. Mind you, we have been sitting at this restaurant for 3 hours by now, without refills on drinks. Two of our guests had to leave without food because it hadn't been served yet. We made several complaints to talk to management. The response from one server was, "I don't deal with management." The response from the other server was, "The manager is helping the cook." We made reservations 2 weeks in advance and they only had one cook? This was a Saturday night. When our food finally came out, our guest of honor and her family was served next to last. The restaurant ran out of baked potatoes, so they assumed everyone would want french fries instead. The steaks were very rare. They were sent back a few times to be cooked longer and the baked potatoes that few people did get were dry and cold. The servers waited another 45 minutes before giving us our bills when people were half-way out the door. The restaurant tried to solve our problem by giving us our guest of honor's meal for free and a round of free drinks for everyone. By the time the drink orders were made and drinks came out, some people had already left. We do not feel that this was enough of a solution to all of the problems we encountered that night. We will not be recommending this restaurant in the future for a large party.
Pros: Great atmostphere and location
Cons: Terrible service and food at the time, not recommended for large parties
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