Original Fish Market
Pittsburgh, PA 15222-3714
Phone: (877) 328-3474
11/18/2007 Posted by dinepgh15232
My friend and I were, until tonight, frequent customers of the Original Fish Market. We always drive in and use the complimentary valet service, have a wonderful meal, and then get our parking validated and leave. Tonight, when we tried to get our parking validated, we were told that tickets are only validated if we spend $50 or more. (Our meal was $44, but was $54 after tax + tip). We were surprised because no one had ever told us about this rule, nor was it posted by the valet stand or in the restaurant. The Fish Market staff informed us it is the valet's job to inform people of this rule when they park -- however the valet staff adamantly denied this is their job, and refused to go get our car. We went back to the restaurant and pleaded for them to just validate our parking, as we were only $6 shy of $50, and neither of us had enough cash on us to pay the valet the $12 + tip parking fee. The fish market REFUSED to validate the parking, stating "Its our policy" over and over again. I feel it is inappropriate for the Fish Market to penalize customers for being unaware of a policy that is not posted anywhere in the building. The valet company and the Fish Market clearly have not communicated their parking policy well, and who is blamed? The customer. We ended up just having them charge a few more dollars to our credit card so that the total came up to $50, and the car was finally retrieved. Needless to say, we will NEVER return to the Fish Market again. I hope they are happy that they have lost 2 excellent customers.
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