Irwin >Hildenbrand Design Ctr
DOES NOT BACK UP WORK. Contracted Hildenbrand Design to remodel my bathroom, despite his estimate being higher than others. Bathroom LOOKED good enough upon completion, although what I chose for my (almost) $12,000. 6' x 8' bathroom was just plain, basic, no-frills....what I didn't expect to get was a leaking toilet that in the course of 3-1/2 years seeped thru' the ceramic tile & completely ruined the sub-floor, causing the tile to push up & crack, the caulking to pop out & the tile to rock when I walk on it. This leak is barely detectable....it is little more than condensation around the bolt in the tank (due to a crack in the tank).....I did not know the toilet was leaking, nor did I expect a brand new toilet to leak. Any dampness on the floor was either dried up by the heat or air conditioning, or was thought of as maybe being splashed out from the shower. I contacted Mr. Hildenbrand & like the other 'reviewer', had to try more than once & finally emailed him & received a reply. He at least came to look at the problems & said he'd get back to me. 3 months later I emailed him & got no response. At 6 months, I again emailed him & finally received a response....another estimate for almost $400. per day labor for 4 - 5 days + materials. HA ! Thanks but no thanks.....I will let this bathroom fall thru' the rotting floor into the basement before I give him another dime to completely tear out my 4 year old bathroom & correct a problem that should not have been a problem in the first place!! The end product that I have for my (almost) $12,000. is a bathroom in worse condition than what I had before the 'remodel'.
Poor Service. Purchased new windows, front door, and decorative moldings for my house and after we spent a large sum of money here we had some problems with a seal on a window. I contacted Steve Hildenbrand (owner) and after several phone calls, he finally returned my phone call to tell that there was nothing he could do for me. I would warn anyone considering his services to take a ride down the street to Innovative Building Concepts (part of Irwin Builder Supply). I just built a new house and used their services and they backed up all of their products and encouraged my questions and comments. My sister is currently using them to build her house as well.
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