Michael's Bridal Galleria

Doesn't Recommend

bride101

Joined 6 years ago

WEDDING DRESS NIGHTMARE! WORST EXPERIENCE OF MY LIFE!!!. I WOULD NOT RECOMMEND MICHAELS BRIDAL TO ANYONE!!!!!!!!!!!!!! WORST EXPERIENCE OF MY LIFE, I WILL NEVER ALLOW ANYONE I CARE ABOUT TO EVER SHOP THERE!!!! THE OWNER AND THE STAFF ARE THE ABSOLUTE RUDEST PEOPLE I HAVE EVER ENCOUNTERED! THE STORE IS FILTHY AND SO WAS MY DRESS!! I BELIEVE THEY TRIED TO SCAM ME BUT JUSTICE PREVAILED!! THE STORE 'USED TO BE' OKAY, BUT THE NEW OWNER IS THE REASON FOR ALL OF THE PROBLEMS! APALLING, RUDE, SCANDALOUS! DONT LET THIS STORE AND ITS OWNER AND STAFF PUT YOU THROUGH THE HELL IT PUT ME THROUGH! THERE ARE PLENTY OF OTHER BRIDAL SHOPS IN PITTSBURGH THAT DO NOT HAVE SUCH HORRIBLE REPUTATIONS, SHOP ELSEWHERE!!!

Recommends

hollyberry1122

Joined 7 years ago

Fabulous Experience and Accommodating Staff. ichaels made it easy!!! I was encouraged to look there by several family members and friends who all have had nothing but great things to say about the place. Its been a year since my wedding and Ive already shared them with 3 girlfriends who have all found gorgeous gowns and the same great service that I was given.

I am active duty and not living in the area, which could have been a disaster as far as fittings are concerned but the seamstress would come in on her days off (when ever I was able to fly in) and even took my petticoat home to steam it herself. This was the only place I had been, that I received the amount of attention Michaels staff had given me. From the couture gown, veil, shoes and jewelry the girls made me feel like a princess. I am sorry to hear that others have had such terrible reviews b/c I can think of at least 8 girls who have been nothing but pleased with their results. The only thing I tell people before walking in the door, dont judge a book by its cover. Its not well decorated and the lighting isnt the best but the service is outstanding!

Recommends

mmkolko

Joined 7 years ago

Outstanding Experience. I had an amazing experience with this store.

When my dress arrived the first time it was missing half the embroidery. The seamstress did 4 full page sketches to return to the manufacturer with my dress so it could be completed. When my dress was finally done we had 2 weeks to finish the alterations before the wedding... and they were done in plenty of time. I had outstanding service throughout the entire process and the prices were quite reasonable.

Doesn't Recommend

bridetobe06

Joined 7 years ago

not happy. i agree with the other girls, i am not happy with my experience at Michaels Bridal, I wish i never shopped there

Doesn't Recommend

digirl

Joined 7 years ago

Very Dissapointed. Friends who shopped here in the past recomended it - but apparently it is under new management? The store really needs a face lift - lighting and paint color make it near to impossible to choose colors. The sales staff were helpful, friendly and patient - but when my dress came in - it was inconveniently 4 sizes too big and what a surprise, the store wanted more than 60% of the cost of the dress for alterations - after feeling very cared for while shopping, I felt very taken advantage of when the dress came in. Then, when my bridesmaids dresses werent the color I expected - I got "well, its a different dye lot" then why do they bother giving you the itty bitty little color fabric swatches?!?!? Overall, the prices were reasonable, but watch out for the alteration scam!

Doesn't Recommend

amyb1008

Joined 7 years ago

Wedding gown nightmare. Michael's stored my dress and when I came for my first fitting, it was covered in snags and lipstick stains. The alterations performed were so awful that it rendered the dress unwearable. Then to top it off, they tried to blame the seamstresses mistakes on me. I had to find another gown six weeks before my wedding. My experience was awful and expensive. Please shop elsewhere.

Doesn't Recommend

expon3nt

Joined 7 years ago

Horrible Experience. This place is the worst. I agree with the other user. The bride decided to get her dress from Michaels and so did the rest of the wedding party. We ordered our dresses on Jan 21 and were told they would be in Mid March. The dresses showed up at the store on May 5th, just 3 weeks before the wedding.

I went for my fitting and explained that the dresses just came in and that I would need the dress a week prior to the event. The seamstress that I was talking to was rude and disrespectful. She didn't want to hear that the dresses arrived late. She kept on stating that she might not be able to have the dress done on time because I waited for the fitting. I didn't wait to get the dress fitted; it was not even at the store.