(412) 885-1007
1308 Edgebrook Ave
Pittsburgh,
PA
15226
40.4021
-80.0009
Neighborhood: Brookline
09/11/09
RUDE, CRUDE & UNPROFESSIONAL
by danielpgh
I called Doman Auto to inquire about a car I saw on their website. The salesman was friendly and took my information, including my social security number, to run a credit check. He said he'd get financing arranged so I could come in 2 days later to complete my purchase. Two weeks later, I got a call from him, still friendly and helpful, asking if I ever bought a car. I explained that I never heard back from him and he apologized, stating he "sent the application on" and thought I was dealt with. I ignored this initial concern. Several calls later, he was unable to answer a question for me about the warranty on the vehicle and directed me to "Andy", Sales Manager. Andy was anything but professional. He verbally berated me, patronized me and said he would "aruge all night if I wanted to". Moreover, the price of the car went up $800 from the internet-listed price and they were going to charge me 21% interest. I was told the increase in cost was because I was a "bad risk" (wasn't the interest rate enough?). I kindly told Andy to keep his vehicles and hung up. I may have poor credit; however, it WON'T be poor forever. Word-of-mouth travels fast....I refuse to beg for customer service just because of my credit score!
- Pros: NONE
- Cons: Poor customer service from the get-go!
08/14/09
Absolutely Thrilled
by m32pitt
I am amazed at the bad reviews for Doman. I bought my car from them three months ago, and I love it. It's in great condition and drives fabulously. There were a few small, practically invisible imperfections on the body, but everything else was far better than I had expected. My credit isn't great, and they really worked with me to not only get me into a car, but to make sure it was a car I liked. The only issue I've had with it was a dead battery, which wasn't their fault (I forgot to turn the lights off one night). As far as the sales staff goes, they were friendly, courteous, and helpful - far more so than most other places I looked at cars. I had expected to be treated poorly because of my credit, but they treated me with the utmost respect. I have recommended them to friends and family members, and am constantly impressed with their service.
- Pros: Financing, friendly service, good cars
07/17/09
Great Place to buy a car
by PGH123
I am now on my second car here. I think the salesman have gone above and beyond my expectations. I have horrible credit and I cannot get cars anywhere. These people gave me a chance and I am forever grateful. Am I gonna say the cars were perfect, no, but if you can say that about any used car I'll call you a liar. There were problems with one of my cars and they have fixed them. I guess with all the reviews here it is all in how you approach things. If you threaten, take people that make you look bad, and constantly harrass then you get in return what you deserve. A little manners go a long way in todays world. I would HIGHLY recommend this place to anyone who is looking to purchase a car especially those with less than perfect credit who think noone will trust them.
- Pros: They will get you financing, treat them right they will back
- Cons: none
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