09/13/09

Used or new, USED and dirty.

by Billy1

First, look at their delivery truck, says FREE DELIVERLY, but they charge for it. Made several purchases over the years and though giving the local business a boost other than shopping at the big box stores. Well I was wrong, Gary could care less after the sale is made. Hard to get in touch with, delivery men are rude and complain when asked to move a delivered item. I purchased would I though was a new appliance and when delivered it was used. Gary could care less and could not pprovide any answer other than just looking mad. If the purcahser was your 80 year old mother she would have been duped. Do yourself a favor, go to Lowes or some other store to avoid this dishonest business.

• Pros: none
• Cons: Used appliances, customer service, what customer service?

07/01/09

AWFUL! AWFUL! AWFUL!

by lilmares

I recently won a refrigerator from Laketon from the KDKA Online Auction. I paid for the refrigerator based on an ad (the ad shows a picture of a stainless refrigerator and states "Stainless Steel color-coordinated metal handles". I called to arrange pickup and was told the "guy in charge of that" would call back. hours later, I get a call from a 'guy' who didn't identify himself, but tells me I can get the fridge in white or black. I explained that the picture showed a satinless refrigerator and said "Stainless steel color-coordinated handles" and he said "then call KDKA". WTF wlse does that mean to a consumer??

Needless to say, KDKA is refunding my money and said I am the second complaint they have already had about Laketon. I will never shop with them, they were rude, discourteous and basically blamed me for their error. Not to mention the fact that I bid a few hundred over the minimum bid. What a joke!

• Pros: NONE!
• Cons: Bait and switch, rude and difficult to deal with

02/17/09

Deceptive sales practices

by vbaldt11

You cannot cancel or return despite what the sales person advises you. Repeatedly lied to about the location of the tv, arrival date, and when asked to cancel order advised all sales final (on receipt), but was verbally told could be returned, etc. I will NEVER shop there again and didn't check them out until after this happened so now I'm stuck with a tv I don't want from a disreputable business.