Sognatore
Pittsburgh, PA 15222-4247
Phone: (412) 391-1181
User Reviews for Sognatore
03/17/2008 Posted by jacque123
I have been to many salons, well-known and unknown in my adult life...with that being said, I am very pleased to have found Sognatore! The minute I walk in your door I feel spoiled by the entire staff. With the creative magic my hair stylist performs using low lights, highlights & cut...to the longest lasting wax, I know when I leave, I look my best! I get compliments all the time so I thought it is only fair to pay forward by thanking all of you at Sognatore!! Love the view of our city from your chic 10th floor salon...you're the best and definitely worth it! Thank you!
08/05/2007 Posted by jes119
The view at Sognatore is beatiful from the 10th (or so) story of the Pennsylvanian. I went for my trial run for my wedding do a month before the big day armed with a picture of how I wanted my hair based on a test run done by my salon in the city where I live (not Pittsburgh). The guy did not listen to me at all and created some over-the-top Pittsburgh do with tons of hairspray. I got him to agree that on the wedding day, he would use way less spray and make the bun looser and lower to be more natural. I paid my $85 + ~$35 for "test makeup" and then I booked hair and make-up for 5 other people on the day of the wedding. Thankfully, I also had mom take a picture of the hairdo. On the day of the wedding, I sat down in the chair and about 45 mins later was shown a strange version of a plastered Jackie-O french twist or something....it was nothing like the test run style and nothing like what I had requested. I was shooed away to get my make up done and while that was happening, I was told that if I wanted my hair fixed the way I wanted it, I would have to pay another $85 for another appointment! I was spending about $1,000 that day at the salon and I was the bride, and I had already spent $85 for a trial run that was apparently worthless. It was one of the worst customer service experiences I've ever had and it was happening right before I was getting married. The guy eventually tried to fix it but my hair was already plastered with too much hairspray and he was acting like I was being completely irrational just because I didn't like his artistic vision. I showed him the pictures of what he did before and what my other salon had done and crabbily pulled my hair back in a hair band and stuck some pins in it. I will add that the makeup girl was great, very nice and did a great job. But the stylists/management did make any effort to be nice to me and it was way too much money for what I got. I'd try somewhere else if I ever needed a do in the 'burgh.
Pros: View
Cons: Poor listening skills, poor service skills
