100 W Station Sq Dr, Pittsburgh, PA | Directions 1521940.433206 -80.003702
Monday To Thursday From 11:00 AM To 10:00 PM Friday To Saturday From 11:30 AM To 11:00 PM Sunday From 03:00 AM To 09:00 PM
Neighborhoods: South Shore
who trained the staff??? – Let me say that I hope to forewarn any prospective customer NOT to dine at this restaurant if you are seeking semi-quality food at a semi-fair price. If anything could have topped off the hidden extra 3% gratuity (listed as a buffet charge), in ADDITION to the already added 17%, it was the managers attitude. I had to request twice to speak to a manager to question why these charges were placed on my bill. I finally had a gentleman (and yes I am trying to be kind here) approach our table. After I explained to him that it is unfortunate that a restaurant chooses to set out to deceive their patrons by adding an EXTRA 3% onto the bill while listing it as a buffet charge. I also explained to him that I found it almost "unfair" to charge a customer 17% gratuity (oh yes, plus the 3%), when the service was less than acceptable. Considering that this is a buffet, our server was strictly there to provide our beverages (as she summoned the busboy to clear our dishes while she walked away from our table without picking up a plate). Our waitress forgot one round of drinks (only 2 were ordered) and the other round was brought 15 minutes after they were ordered. I asked what happened to our beverages and she simply said..."Oops, I forgot". This validated the 20% tip that was put on my bill? I refused to pay the gratuity and documented my charge slip accordingly. After no satisfaction from the manager that approached our table (he never did give us his name), he told our party of 8, that we were the only patrons that complained that day out of a "full house". Sadly enough that this persons lack of professionalism was demonstrated at our expense, he then went on to laugh with our server as he told her how he treated us and said "They won't be back" . 4 other patrons approached us outside and told us they overheard our conversation with him and his ignorance towards us. They said they would never consider going back to this establishment and would recommend for others to do the same.
your experience will be great! – Known for its expansive raw bar, this stylish seafood spot is consistently packed with couples who look grateful that the babysitter didn't cancel. The drinks are generous, the prices are passable, and the fish is impeccably fresh. While the food is not a great quality, it is still good quality, decent service, and a great view. Share an appetizer, entree, fish dish, etc; your experience will be great. However, the hosts are always not friendly, and some servers come across a bit arrogant or simply have no clue what was going on. The window side tables are the best because of the striking view and quieter ambience. Some complain that the portions are too small; however, I think they are used to large (and not proper) portions. Enjoy the Grand Concourse, we did.
Excellent Brunch - and Dinner! – I've been to the Grand Concourse a number of times with my family, and nearly without exception, the experience has been wonderful. Aside from the gorgeous building, The Grand Concourse features excellent food, especially during their Sunday Brunch. While crowded, the restaurant is still lovely, and somehow the noise doesn't seem that bad.
A word of warning, however: this is not the place to take your sweetheart on a quiet, romantic evening. It is a BIG restaurant, and while not unbearable, the noise reflects that!
Beautiful building, but that is all you will get. – My husband and I spent one night in Pittsburgh and were blown away by the town. We walked from our hotel to the Grand Concourse. We did have reservations for dinner but still had to wait ten minutes for a table to open up. Our waiter immediately came to our table and he seemed very helpful. When we ordered our entrees the waiter asked whether we would like the house or caeser salad. My husband and I both assumed it came with our meals by the way he asked. When we got our bill, there were two $8 charges for the salads. We received our food in a decent amount of time considering how full the restaurant was. My cioppini was horendous. There were crab legs on the top, but I was never brought anything to open them with. Since our waiter did not return to inquire about our food, I was left trying to break them open with my fork. The mussels in my soup were so bad that after having one, I placed the rest on the bread plate and felt sick for the rest of the evening. 30 minutes after finishing our meal and spending a considerable time staring down the waiter, he finally came back to give us our bill. That was the last time we saw him. I attempted to get the attention of a manager in the area but he seemed as skilled as our waiter in ignoring people. I finally went to the hostess stand and asked for a manager, I complained about the service and the charges for the salad. He took the salad off and told me he had no idea what the problem was because our waiter was very good. I cannot remember having this horific of a dinner in quite some time. Please heed my warning and steer clear of this place.
Perfect for Sunday Brunch – The Grand Concourse in perfect for Sunday brunch. Yes, it is a little expensive, but the selection, atmosphere, and food quality is worth it! I have never seen so many options on a buffet - from simple to exquisite. We highly recommend it!!
Nice atmosphere, but very chaotic! – The hostess staff is incompetent three out of three times they managed to make a mistake on our reservations!!! It is quite embarrassing when you invite 10+ people to brunch/Thanksgiving Dinner and you are told that there is a problem with your table a 45 minute wait or your seating is at the top of the 3 or 4 flights of steps (and you have elderly people/kids with you they do have an elevator, but you need a key, that they wont give you). The bad thing is that you cant get a straight answer out of them you cant tell who is really in charge!?! The aggravation in the seating can ruin your brunch/dinner I think the Grande Concourse needs some competitors in town to help get their act together. The building is absolutely beautiful, food is good for a buffet (omelets are great). Make sure to go to the Gandy Dancer to get donuts they have a most interesting donut machine and the donuts are a real treat!!! It is very chaotic/crowded there so you need to take into consideration who is going with you (would be difficult for the elderly or somebody who is handicapped). The wait staff is good and attentive. But, I would suggest that if you have a large party, you somehow get to somebody in management to reassure you that there wont be a problem!!! I understand that things do happen but Im losing my patience.
Wonderful service and excellent seafood! – I brought my girlfriend here for dinner for the first time on a recent Saturday evening. We were bowled over right from the outset by our very friendly and polite waiter. The seafood dishes were among the best I've ever eaten. All in all, this was one of our most pleasant dining experiences here in Pittsburgh. Tip: for a quiet, romantic evening, request to be seated at a window table in the River Room, which is right beside the train tracks and the river.
Not condusive to romance – Loud, overpriced and underserviced, the Grand Concourse certainly doesn't deserve to be called romantic. The rooms are too big and the noise level to high to be considerated intimate. Service was sluggish and haphazard. The food arrived at our table cold and management took issue with the fact we complained about it. It was a very bad choice for our anniversary dinner. Definitely won't make this mistake again.
Great view and great brunch in a lovely, historic railway setting. – The Scene
The old P&LE Railroad station provides a stunning backdrop for this seafood house in the popular Station Square area of the South Side. The Grand Concourse's main dining room, which can accomodate 500 people, is in the old concourse, sporting large stained-glass windows and ceilings in excess of 80 feet. The Old Station Baggage Room, an informal space with a wooden plank floor, has been transformed into a lively bar called the Gandy Dancer.
The menu leans heavily on fresh fish, shrimp and crab. For dinner, try the seafood platter with fried fish, coconut shrimp and fried soft shell crab. But the delicious fish chowder isn't the only dish to keep this restaurant busy at all times of the day. Inexpensive pasta, entrees, copious breakfasts, and a large selection of desserts are all well-prepared and elegantly served.
Consider your guests – The Grand Concourse is a lovely restaurant. However, I believe the restaurant's popularity is based more on its history as a landmark than on quality of food or service. If you plan to treat someone to a special buffet e.g. mother's day, Sunday, etc... seriously consider your elderly family members or friends because this place is definitely NOT suitable for those who have trouble walking. Buffet food is spread around through different areas of the restaurant, and patrons must strategically squirm through crowds of people to finally retrieve a cool platter of unremarkable food. Not worth the wait. Your family will not leave this restaurant feeling special or pampered.
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