wow...really horrible...so disappointed. Have never done a review before...had been to Grand Concourse many times, many years ago and stopped going...brunches were ehh and food would be cold by the time you made it back to the table. Private parties were in a nice setting, but painfully slow service prevailed. We were looking to take out-or-town guests for dinner and an incline ride, so we decided to try it again. It should have been an indication to make a hasty exit as they were not at all crowded on a Saturday evening fordinner. Appetizers arrived pretty quickly. Ha, our table was so slanted that the soup bowls (full of lukewarm soup) slid towards three of the guests. The waiter indicated that people always complained about a couple of those type tables..."they're really old". Lots of other tables were available. Also, they were out of the brussetta appetizer..hmmm? They were also out of the "jumbo" shrimp, but the waiter didn't mention that. Instead, he served our shrimp cocktails which had shrimp that were so small that the cook must have added an extra one to compensate (the shrimp was tasty, though). Meals, however, took over an hour...we watched as the tables around us were served. The waiter brought the child's meal out last, after everyone else's. Burger was hot, but the ribeye steak was lukewarm and mashed potatoes side dish were actually cool...sent it back to be reheated. Lots of apologies and manager stopped by to offer desserts (prior to our getting the steak back) By the time the steak arrived back to the table, others were finished (notably, our guests did not eat more than a few bites of their meals) The steak had not been replated...it was warm this time; however, there was so much gristle that it was not eaten. Manager stopped by again saying that she had a rough day, and she guessed that we would not be interested in coffee. Full plates (including the special fish) were cleared without comment. We sent one of our party ahead to get the car As we were leaving, the manager asked if the server took anything off of our bill (which arrived handwritten and miscalculated with no adjustment) . It was 10 minutes more to wait by the time we made it to the valet. If the manager whad wanted to make an adjustment, she should have taken care of it, although, to be truthful, it wouldn't have made the meal or the experience any better other than to acknowledge with more than words that they had done such a poor job. We had asked the server for his recommendations when we ordered....if that was the best that they had, they can keep it. To be fair, our adult son enjoyed his meal and got a good laugh about soup almost in his lap. There are just too many other restaurants in Pgh to ever walk in here again...even for a drink (a quarter of a glass full of wine ?). Don't waste your time or money. They obviously have a lot of issues to overcome....still an amazingly beautiful site....should improve quality of everything to do it justice.
okay sunday brunch nothing great.
Brunch ok but nothing special that you could not get anywhere else for a quarter of the price! shrimp was like rubber numerous times could not find a plate at the buffet.also you have to peel your own shrimp not a big deal but this is suppose to be 4 stars. lettuce tuff and mushrooms look like stem s and piece out of a can!
Pros great building good oyster and friendly waiters we had Mark for mothers day
Best Sunday Brunch!!!. By far the best Sunday brunch - from the prime rib, shrimp cocktail or fresh made omlet to the apple dumplings, bananas foster, pecan rolls, or fresh donuts - I can't begin to tell you what the best part of this buffet is.....even the most finnicky eater is sure to find a favorite. The only thing that may make it better would be over easy eggs or eggs benedict (they only have scrambled or omlets) but as full as I am when I leave, I know I really didn't miss it! Even the kiddie table with french toast sticks, chicken finger & Swedish Fish is sure to please! The price is very reasonable for all you get & the service has always been excellent. It has become a Steeler Sunday Tradition with us ~ a pre-game MUST!
Grand concourse. i might go there with a girl named demi but i really don't know how good there food is because i had never ate there before and i will go there adventually
The most elegant restauarant in the City. I love this restaurant. We recently had our rehearsal dinner here, and it was fabulous!!! Order the seafood....anything....and you won't be disappointed. My only complaint is that the drink prices were a little high....but who should be drinking much the night before their wedding anyway? Ha Ha .... We loved the restaurant, and recommend it highly for a nice romantic atmoshphere. Loved the piano music too :)
HIGHLY Recommended!!!!. Bar None - my experience at the Grand Concourse last night was beyond imagination!!! I learned about the Grand Concourse during an expose featured on The Food Network. Immediately, I made plans to treat my in-laws and wife for a joing Anniversary/Birthday celebration. The fanfare, pomp and circumstance - were deserved. Each of the six in our party walked away in amazement - convinced we had just had the best dining experience of our lives!!! Yes, the food is pricey - but the experience is well worth the costs. We were warmly greeted; seated immediately in a view overlooking the Allegheny River; and treated to impecabble service. The appetizers (Brie and Shrimp Cocktail) were amazing. The main course (King Crab legs) were extraordinary and hearty. Even my Dad - who preferred a steak over fresh fish - was thoroughly impressed!! The finale' - an impeccable dessert of banana creme brulee' and coffee. The meal, the ambience, the service - all worthy of the extraordinary price!!! We are sure to return for the famed brunch in the future.
To TerryGy. Have not eaten there in a while, but when I did the brunch was great. To TerryGy, wait staff at any restaurant get paid 2.83 an hour before tips( and taxes). Maybe the restaurant should double there price for brunch and pay their servers 8 dollars and hour. Just a thought and I am not trying to be mean but someone has to compensate a server It either has to be added into the price of the entree or buffet or it has to come from tips. Who do you think sets up a buffut cleans up afterward etc... etc... I am by the way not a former employee or server.
easter brunch fantastic. Had an unbelievable great easter buffet. Server explained in detail where all the delicious food was located and recommended the bananas foster station as well as the donuts (which where made fresh in a donut machine!) Loved it and would recommend it! Had heard great things about the sunday Brunch and was blown away by prompt seating, food and service. Went ahead and booked for Mom's day. Love this place, there is nothing like it.
Great Menu for Lunch. Went to the Gandy Dancer on Saturday with my wife. Lunch was great, server was attentive but no way intrusive. Take you family there. Surprisingly affordable.
an Easter brunch disappointment.
First let me say that the hot food at the Easter Sunday brunch was delicious. However, the carved prime rib was fatty, and unless you like your meat extremely rare it was a little too undone for my tastes. The cold salad was very good. The advertised "pasta bar" seemed to be non-existent since none of the servers seemed to be able to find it. The desserts were pedestrian at best. For the atmosphere and price of the buffet something more than pre-packaged cookies would have been appreciated.
My biggest gripe though was with how the price package was presented. Yes, it is to be expected that in a larger party there will be an automatic gratuity. What was not explained at the time reservations were made is that it is 20%. That's a pretty hefty gratuity for serving yourself! I understand that at a sitdown dinner it is not fair to the server to wait on 8 or 10 people and to get gipped on the tip. But, in this case, all the server did was bring drinks, and was guaranteed a tip of at least $12.00 on a $60.00 tab. A tip which was placed on alcoholic beverages which generally is not tipped on.
We complained to the management and were told we should be happy in that they did us a "favor" by splitting our bill for 8 people (2 families). We could have easily figured out what we owed each other without the "favor" of having the bill split. And how did that "favor" really change the fact of a 20% gratuity on a buffet? Generally, a server is tipped LESS than 15% when they serve beverages only at a buffet.
So, to wrap this up. The food was generally good though somewhat disappointing in the dessert area. The management had absolutely no concept of customer service. You don't tell a customer that you are doing them a "favor" (even if you are). Warning: by aware that if you have a larger party the tip will be 20% -- cleverly disguised, I might add, as 17% designated as gratuity and 3% as a banquet charge on your bill.
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