Hepatica Florist
Pittsburgh, PA 15218
Phone: (412) 241-3900
User Reviews for Hepatica Florist
09/07/2007 Posted by drnkdiva
Hepatica did my flowers for my wedding a number of years ago. They were beautiful &extremely creative and I got a ton of compliments on them. Rachel the owner was exceptionally nice to me even though I did tend to micromanage. From then on, we used them for Christmas decorations, parties, arrangements, gifts, etc. Every year, the day after Thanksgiving, we would always bring our young son in and he would help decide on the color scheme and motif of our Christmas wreath for the entrance. The designers and sales people were extremely polite and accomodating to our finicky child (contrary to my experience with a number of retailers). They really listen and understand your vision--I've never heard them use the word "no." To sum it up, fabulous.
Pros: Charming store, great service and phenomenal designs
Cons: Parking
06/23/2007 Posted by ssboray
I am trying to plan a wedding from out of town. I had had several great reviews from people about Hepatica, but was sorely disappointed when I contacted them. Since I am from out of town, I had sent pictures of what I was interested in and was asking them for quotes on pricing. They were extremely rude and thought that I was uninterested in truly planning for my own wedding. How appalling and presumptuous that is. I cannot afford to fly in every weekend to pick everything. I have done my legwork and have not had such poor customer service from any of the other vendors that I have contracted for services for my wedding. I come from a retail environment and would never dream of treating anyone the way I was treated. It does not matter if you have a superior product if you have inadequate and snooty customer service.
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