06/22/09

Terrible Customer Service

by Williams24

My wedding is in August and we ordered bridesmaids dresses from Candalina's in February. At that time, we were told they would be arriving in late May. At the beginning of June I called the store and they told me the dresses had shipped. I specifically told them we would come pick up the dresses at the end of June, giving them a specific date.

The date came and we went to the store. Two of my bridesmaids flew in from other states to come get the dresses so they could be altered at that store. Guess what: no dresses had arrived.

The sickest thing was not that we had been lied to about the arrival date, but it was the indifference of the owner at all of the inconvenience and cost we had to go through for what was essentially a waste of time and hundreds of dollars. She did not apologize once and had an excuse for everything. It was obvious that this has happened to her many times and she knows exactly what to say to attempt at taking the blame off of her and her sub-par employees.

I want to make sure others do not subject themselves to becoming a victim of a store and witch of a woman owner.

09/28/08

BEST BRIDAL SHOP / TOP OF THE LINE SERVICE

by Nikah38

I wanted to say THANK YOU to Donetta and her professional staff (This was top of the line service!) for making my experience purchasing my wedding gown, and my bride maid's gowns, and flower girl's dress so wonderful. Donetta was so particular with helping me, make sure my dress was exactly what I wanted. I had the most beautiful gown in the whole store:) She also did the same for my bridal party too. Everyone was so pleased at the friendly service, and atmosphere. The alterations were PERFECT, and everything was so professionally organized. I can't stress enough how THANKFUL I am for such a wonderful, once in a life time experience. THANKS TO ALL OF YOU! I would definetly recommend Brides by Candalina to any new bride. Wonderful staff!

• Pros: Very professional staff, variety of dresses, very clean atmosphere

09/23/08

Professional bridal salon with a personal atmosphere

by phyllis30

My experience, as well as my bridesmaids, was very enjoyable. The sales associates, especially Donnetta, were very helpful through this busy time. They helped us select the perfect gowns & accessories. There were so many to choose from! They did the alterations for us as well. Even though other customers were in the store, they made us feel as though we were the only ones there. This is truly a bridal salon I would recommend for such a special occasion!