Burt's Auto Parts

Doesn't Recommend

Zach S.

Joined 10 months ago

If I could give 0 stars, I would. They promised they would repair my lawnmower in 2 weeks, but since I had a referral from a long-time customer of theirs, said they would try to get to it faster, like within the week. I paid a $25 deposit. I called to check on the lawnmower in a week--I got laughed at, and told to call back at the two week point. I called back at the two week mark and they said it wasn't ready, and I should call back in a few days. I did, they said a few days more. At this point they offered to let me come in and pick up the lawnmower and take it somewhere else, but since I don't have a car, I said this would be difficult, and asked when I could expect them to actually be done with it. They said a few more days. I called back today, over three weeks since I dropped it off, and they had still not even looked at the lawnmower. They offered to "put me ahead" in the list, and *maybe* they'd be done with my lawnmower by next weekend. I asked, "ahead of whom, people who have been waiting for months?" The woman to whom I spoke said yes, that they had gotten very backed up because an employee had been out sick for several days. However, an employee being out sick for a few days should not put them so far behind!

I feel that it was irresponsible and unethical for them to take my lawnmower and my business and say 1 to 2 weeks when they knew or should have known that there was no chance that was possible. I will never patronize this business again.

On the upside, they did give me back my deposit and apologize for the delay. However, that doesn't excuse the fact that it's summer, I've now need to mow my lawn for over 3 weeks with no progress on fixing my lawnmower, and I now have to start all over trying to find somewhere to get it fixed.