03/31/09

EHHHHH!

by tiptoede

We had reservations, so by the time the rest of our late ariving party arrived, we were seated right away. However, once we got to our deck sets, service increasingly slowed. As a corporately trained server/trainer, I usually prefer to give benefit of the doubt when it comes to service. But with knowledge of servers that I have previously trained taking employment with this restaurant, I know that sidework takes precedence over service. While the wine service was great, not many restaurants these days give 'proper' wine service, it took over thirty minutes to get our soups/and ten minutes later to get our salads. If everyone at the table orders either/or . . . everyone should have a plate in front of them when food is delivered. All in all, what should have been a dinner that just lasted a bit over an hour, lasted us over two hours. Refills were not observerd until patrons were dying of thirst, water was not offered with alcohoic drinks (DRAM Shop training). The food came out hot, pivot points were observed, but it just took way to long for a party of seven to get in and out of a restaurant that was not busy.

• Pros: Seated upon request
• Cons: Service takes tooooooo long!