WORST RESTAURANT IN PITTSBURGH!!!. Luccas is the worst restaurant i have ever been to . Not only is it extremely pricy for what they offer, The food was terrible!!!! By choosing Luccas for your next night out you are guaranteed to pay too much,and be VERY dissapointed. I would not recomment that place to my worst enemy! DISGUSTUNG!!!! Whoever gave them 5 stars is most likely one of their owners.
Good food; lousy service.
i am a confirmed restaurant curmudgeon and I must say that my scallops with risotto was the best restaurant dish I have had in Pittsburgh for years; on the other hand, my wife's salmon was a platter of grease. The $18 Coppola wine for $36 was a fair price + good. The lemon ricotta cheese cake was a lovely desert. The coffee was good but not refill was offered. I was happy; my wife was just glad I wasn't negative.
Basically Lucca is gastronomically better than it has ever been before. But the wait staff need to be more cordial and attentive. Service has always been a problem at this location, even long before it was Lucca. The curse of surly service just goes on and on and on. The management need to wake up and pay attention.
The general air of things is that the chef is in the kitchen and the owner is in las Vegas.
A HORRIBLE EXPERIENCE!!!!. The food there may be ok (I say 'may be' because I did not enjoy it because the service was so bad), but the SERVICE WAS HORRIBLE!. My waiter dented me in the face by mistake (must have been hungover or something) when filling up my water glass, and on top of it he DID NOT APPOLOGIZE. Completly unprofessional. I mean, come on, if you're not going to be sober at your job that's one thing, but try to leave your customers unharmed. This happened at lunchtime. Also, the hostess (main server, whatever she was) was snooty and cool towards me and my party, and made me want to sit her down and give her a lesson on customer service, or just teach her how to smile. Hmm, hello, Lucca's, we now live in a world in which customers are coming to expect just a 'little bit' of service quality from your staff, and your service just WON'T CUT IT! I highly recommend you go somewhere else rather than at Lucca's, or if not just eat a frozen dinner, in the comfort of your home. Better service is guaranteed :)
What am I missing?.
I have dined at Lucca several times over the past few years, and am starting to wonder why I keep going back. Sure, the food is very good (although pricey), and the ambience is warm and inviting. But then there is the service..it has started to move from indifferent to almost hostile. Why do none of the employees ever smile?
And I'm kind of tired of the attitude that the terrace seating is the ultimate privilege to diners. Just this week, we waited for over an hour while a table for four sat open on the terrace. After much sighing and rolling her eyes, the hostess said "I guess they're not showing." and let us have the table. (Was she waiting for a tip?)
I have even been 'bumped' from a terrace table because the "owner was bringing guests". Hmm, maybe I should have learned then.
Finally, on my last visit, I asked the waiter about something unfamiliar in my side dish. He glanced over from the next table and snapped "It's just rice!".
Sorry folks, when the bill tops $60 per person, I expect better service and at least a hint that I am welcome.
Great back East experience!!. Was visiting Pittsburgh for first time to see Steeler game in Sept. 06 my wife and I are from CA and we just loved Lucca! Food was fantastic , service was superb, and the most friendly atmospheres anywhere we have ever visited! Super Italian food and steaks. We will eat there everytime we visit your wonderful city. Also the prices for homestyle Italian food were very reasonable. We will recommend it to all our friends.
Disappointing. Great atmosphere, but their house wines, which used to be excellent, are now really mediocre. They are serving $7/bottle wines and charging $10 a glass. When I remarked to the bartender that the wines were not good, he said that other people had said the same thing to him about the wines. When I told the manager about their wines, I just got blown off. I used to go there frequently, but it seems to have gone way down hill.
Oakland's favorite spot for special occasions delivers filling Italian fare in handsome indoor and outdoor environs..
This pricey Italian restaurant's two indoor dining areas and attractive outdoor space are almost always filled with celebratory locals in search of comforting Italian fare. Linguini rusticana, full of shrimp and scallops, satisfies, as does a tender sauteed veal in white-wine sauce. Penne fra diavolo packs a satisfyingly spicy punch.
You WON'T be disappointed.... I am not a person that normally writes a review on a restaurant but my wife and I had dinner at Lucca and have been back twice since due to the unrivaled dining experience. As you walk in the door, you are immediately captured by the warmth and coziness and couldnt feel more relaxed. We were seated promptly and greeted by the waiter who took our drink order and explained the menu. He was extremely knowledgeable and never made us feel rushed. Now on to the superlative food! When it came to the entrees, one word says it all: Magnificent! The two that we chose were the Center Cut Black Angus Filet and the Alaskan Halibut. This restaurant definitely deserves the highest acclaim for their talent and attention to detail that is provided to the customer. I will back to Lucca and hope that you try it as well.
Below Average. My friend and I found Lucca to be quite below average. Expensive and doesn't keep up with it's peers in the same category. Poor service. Probably won't go back.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!