09/29/09

Club One is actually the name of the gym (not One Club)

by mollieb

I had a similar experience to the member who was charged to put her membership on hold. As a faculty person at a local university, I made it clear when I joined that I would need to put my membership on hold each summer as I leave the area for other work. I was assured that this would be no problem and that I would not be charged, etc. I was a member for five years and each and every summer it was an ordeal to put the membership on hold. Not only did it take explaining the situation each time, but it was always an issue of them telling me that they couldn't do it and me having to push back in order to get what I was initially promised. To make matters worse, they wanted to charge me $35 for each month that I wasn't there. I too felt like customers were not of concern to Club One management or other staff.

• Pros: Generally clean with lots of equip., pools and classes
• Cons: Very expensive and poor customer service

06/24/09

Good equipment Bad CS attitude

by malekin

Club1 has a wide range of facilities - standard gym equipment but also 2 pools, racketball, lots of classes etc. If you have the time to really make membership cost-effective by spending a lot of time there then I guess it's a great place. They do provide childcare but you have to pay per hour and per child and it's not particularly cheap, especially added to the $100/month it costs to be a member, and there isn't

much for kids over 5 or so, they get bored fast. As someone who could usually only manage about an hour and a half a week at best because of time constraints I was paying about $18 an hour, which is ridiculous. And I could never find the classes I wanted at the times I could go.

The crunch for me came when I had an injury and requested a medical hold on doctor's advice. I called Club1 about it and got hung up on, emailed them and got no response. I finally got a call-back after several attempts and was told they would put me on medical hold, and then called back to let me know they had not been able to process the $20 fee they kept charging for putting me on medical hold... It was at that point that I said goodbye to Club1, which I should have done long before. I feel that Club1does not consider its clients as partners but as a funding source. I will follow the advice of another reviewer and try Fitness Yoga.

• Pros: Range of facilities
• Cons: Very expensive, not very amenable customer service

01/31/09

Good fitness club!

by vdiggs

I highly recommend this club. The people who work there are friendly and I enjoy the diversity of the club members--it is a good mix. The fitness club facilities are clean and the decor is attractive.

I enjoy there being tv at each work out equipment that enables me to watch what I want to watch. It is great!

Although I do not swim much, the indoor and outdoor pool is a nice addition. I have tried the steam room and sauna and I have enjoyed both.

• Pros: everything and also not being locked into a contract
• Cons: pricing