Catering >Sewickley Cafe
409 Beaver St, Sewickley, PA | Directions 1514340.541385 -80.181279
Breakfast hours: Wed - Sat, 8am -11am; Sun, 8am - 2pm. Lunch hours: Mon - Sat, 10:30am - 4pm; Sun, 10:30am - 2pm. Dinner hours: Mon - Thu, 5pm - 8:30pm; Fri, Sat, 5pm - 9:30 pm; Sun, 5pm - 8pm
Unbelievably Unhospitable – I really wish I could make this a no-star review. I had a Groupon experience almost identical to CaleN this evening, except the guy actually YELLED at us! We got there around 7 PM and there were four empty tables with no one waiting to be seated. When the guy saw that we had a Groupon, he refused to seat us and said that all the tables would soon be full because everyone was trying to use their Groupons, etc. And then he held up his reservation book to show me how booked up he was (I don't know why he did this, I certainly didn't ask him to)...What I saw on the reservation book were several open spots. I figured that I just didn't know how to read the reservation book, except at the bottom of the page, in all caps, underlined five times, was the phrase "NO MORE GROUPONS!!!!" Again, why he showed me the book is beyond me, and he actually flipped through several more pages to show me they were "all booked" for the rest of the Groupon time...but I spotted more than a few empty spots on the other days, as well. I quietly & politely mentioned that it seemed to me that, in actuality, they had decided to not take any more Groupon folks, seeing as how I noticed blank spots on the book as well as where it said "NO MORE GROUPONS!!!!" That's when the guy yelled at me that the terms of the Groupon had given me 6 months to use it. True, but I had unexpectedly developed a medical condition which required me to have brain surgery in October and this was only the second time I have been out to dinner since the surgery. Also, it hasn't been 6 months yet, so I am well within the terms by trying to get the deal redeemed tonight and I certainly did nothing to deserve to be treated like that. I'm calling Groupon tomorrow to get my money back and also to suggest that they vet their Pittsburgh businesses a little more thoroughly -- after returning home this evening, I read some reviews about this place and found that many people have been treated poorly there (many of these reviews were done before the Groupon was offered). Personally, I have never in my life experienced such horrible treatment at a restaurant as I did at The Sewickley Cafe!
Rude! Rude! Rude! – I tried to use a Groupon this evening and was rudely turned away. We're new to Pittsburgh, so we've bought a few Groupons as a low-risk way to try new places. So far we've had great experiences at Square Cafe, Blue Water Tavern, and Double-Wide Grill, to name a few. But never have I run into a more pretentious and rude proprietor as the one I met this evening. The Groupon clearly states that reservations are required on the weekends. Being a Thursday night, I didn't think it would be a problem. I was met at the door and asked for a table for 5. The owner asked if I had reservations and I said no. He said they were completely booked that evening, though I counted 5 (!) empty tables. I've worked in the restaurant industry in both the front and back of the house. 5 empty tables does not constitute a booked evening when your entire restaurant has maybe 15 tables total. I kindly explained that I had a Groupon to use and could I please make reservations for later that weekend. He said rather curtly, "No. We're booked. Everyone and their mother is trying to use their Groupon." I was stunned. I said, "Um, then how will I get my $20 back?" He said we could come back after Monday and get $20 worth of food, but he would not honor the value of the Groupon purchased in the deal. He then went on to lecture me that I had 6 months to redeem it and it wasn't his problem that they're booked up now. We just had a baby 8 months ago and yes, I had poor judgment thinking we would get out a little more than we actually did. Shame on me. However, I don't appreciate being lectured. At that point I was insulted and angry and asked for my $20 back now. He refused and I said, "Fine. You can keep your $20. You'll not receive another penny from me and we'll not ever be dining here." We then walked out the door and down the street to Sweet Water Grill and enjoyed a lovely meal there. My opinion of Sewickley Cafe: stuffy and pretentious.
I actually have had good food and service here – I have gone to the Sewickley Cafe for years now and have had good food and service from both the owner and his staff. Though there is turn-over among the staff, I have been able to stop in and have decent customer relationships with the staff.
Yes, the lunch food choices in Sewickley are limited but there is not much that can really change about it. A new owner may try things differently but given the crush between 11:30 and 1:15 p.m., I feel any place is going to have problems giving everything to everyone right now.
As for the poster who got gift certificates from Hawaii; regardless of the problem with those certificates, you did the right thing in tipping your waiter. Nice touch in a "touchy situation".
Mediocre food and disinterested servers – Disinterested server, and when we complained about the less than adequate food and service we were asked not to come back! I see that another reviewer was told that they don't need their business either so be leery of patronizing this restaurant since it seems management, rather than customer, is right.
Our server started out with a significant delay in greeting us and taking our drink order, then continued with low quality attention. It is an awful feeling to watch your food literally cooling to room temperature from across the room while the server (Travis) was no where in sight. Other workers looked at our food, saw it wasn't theirs and moved on. One stayed long enough to swipe the condiment that was to come out with our dinner for their table.
After the cook motioned to our plates an employee, though not a server, brought us our food. Travis showed up at a third of the way into our unimpressive meals and asked if we needed anything else. (Note - Not how is everything?)
When my wine was at a level to be replenished he wasn't available, when we were through eating and wanted to peruse the desserts he wasn't available, and then finally when we just gave up and wanted to just get out of there we still had to wait. It seems to me that he had some business in the back of the house. If that is true then why are you taking tables Travis?
Outrageous Management – My brother lives in Hawaii and sent three $75 gift certificates to Sewickley Cafe thinking this would be an appreciated gift.
We went as a family and when we tried to use the gift certificates signed by the manager himself he refused to accept them. This was unbelieveable!! He has $225 of my retired teacher brother's money.
We have always had acceptable food and it was a good place to take the family. Now, no one will walk in to the restaurant again and we don't know how to tell my brother.
I hate to give the restaurant 1 star, but the waiter was nice and of course we left him a tip. The food has always been mediocre at best, but it is only a cafe not a quality restaurant.
I am writing so that others will know who they are dealing with when they go to this establishment.
Every time I give them another chance they disappoint – I confess to not being a regular but with good reason. Every time I give the Cafe a try I am soundly disappointed. I so want this place to be good as we have so few choices in town. Last week was the worst and I will never go again. The main problem is a staff and management which seems to know they are one of only a few options in town. The words "I'm sorry" are not a part of their vocabulary let alone "how can we make this a better experience for you". You are more likely to hear as I have overheard "look around, we obviously don't need your business" or "don't ever come back". Don't waist your time or money here.
Please go out of business – I live in the neighborhood and have had the misfortune of eating here a few times. Each time I think "that's it, I'm NEVER going back" but because there are few options in town (at least for breakfast) somehow I stupidly go back. Well, I'm finished now. I've been burned too many times by this place and that's enough for me.
I'll spare the lengthy review and give you this:
It's filthy inside
The wait staff is usually rude (high turnover, poor management)
The food CAN occasionally be good, but usually isn't
Anti-family seating (the back garden is off limits for "breeders")
The owner conducts himself in the manner of a total toolshed (note giant painting of himself with dogs over the bar) and doesn't know anything of customer service.
You'll note that there are a lot of bad reviews for this place; they speak the truth. The good reviews are usually written by friends (I have personally met several people in town who purport the owner is a "good guy"--yeah, whatever). I don't believe that the good reviews are real. However, if you feel compelled to try your luck, I wish you the best of luck.
I genuinely hope that this place goes out of business and perhaps makes room for a real restaurant.
Lite Up Dimmed – Stopped at the Sewickley Cafe after enjoying their Light-Up Night and had a most sad ending to a great evening. The waiter didn't bring one of our guest's place setting after 3 requests. FINALLY the food arrived. We had to ASK for bread! Most food was "almost warm" not at a good serving temperature. The lamb chop appetizer was tasty but only one of the three was of a decent size! The other two were hidden under field greens and were barely a bite each!! The heater out back was off for about 20 minutes and people in the room had to put their jackets back on until it came back on. Management was RUDE and completely defensive! NEVER AGAIN!!!!!!!
Ugh... – In my opinion: The service was atrocious, with a sniveling manager named Travis who was ruder than rude. Food was warm, just barely (pasta). I had heard that the place was overrated, kept open by a clique of locals who hang out with the owner, but the average review of this restaurant seems to bear out my opinion. Try the Sewickley Hotel or Montecello's instead.
Excellent Food and Service – I am the first to complain when things are not good, but I have never had a bad meal at this place. The dill soup is the best soup I have ever had. I do not know the owners but they are always very attentive and friendly when I have been there. We love to sit in the garden in the fall. This place is a gem and should be recognized as one.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Sewickley Cafe on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.