Worst Brunch Buffet in Pittsburgh!.
I went to the Easter Brunch at the Middle Road Inn and was highly disappointed in the service, cost and food. They give everybody the exact same seating time, so everybody arrives at about 11:30. You are left to stand in a super crowded room until they start calling off names like roll call. Then everybody is ordering drinks and trying to get food at the same time and it's mass chaos. The service is sub-standard, as the wait staff is literally trying to wait on about 100 people at the same time. This is no matter to them, as an 18% gratuity is added into the check. The menu is your basic brunch menu--scrambled eggs, bacon, sausage, waffles, an omelet station and various other stuff you normally see at a brunch buffet. The quality was marginal. The pancakes were crunchy, the bread was stale, the bacon had a cheap taste to it. I emailed the restaurant about my experience to give them feedback on what they may want to change. Their response to me left a worse taste in my mouth than the food at their buffet! This is a portion of what they replied:
"As far as the18% gratuity and your drinks our servers give up their holiday to serveyou. The 11:30 seating holds 94 guests how fast do you expect them toserve you thay are doing the best they can. Finally to address the priceonce again. I am not sure if eat and park was open but they may be more inyour price range The Easter Middle Road inn served 376 guest and you areour one and only complaint I have people that drive in from Clevland forour Easter and Mothers day brunch every year and it is a sucess. all you had to dowas call but seeing that you will never be back again we realy don't care. "
I would have been offended if the grammar hadn't been so humorously poor. They insulted me for coming to their restaurant! The food, service and price just aren't worth it. Stay away from this brunch. You may want to try Eat 'N Park like the Middle Road Inn suggested.
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