Great Experience!!. I can't say enough about how well I was treated at Billco. I first interacted with Matt Ferguson online when I inquired for info thru MSN. He did not "hound" me but did follow-up. I appreciated how he asked what I was looking for so he could not waste my time when I came in. When I did come in he was extremely busy and yet he still made me feel so well taken care of. He got me a great deal and I am elated! I want to say my Mazada6 is such a cool car and Billco Motors was great, but above all see Matt Ferguson when you get there, he's the BEST!!
Great experience!. I will highly recommend Billco VW to family and friends. I just purchased a new car last week and was delightfully surprised at how well I was treated. First off, I knew exactly what I wanted and did not need to do a test drive...I called several dealerships and asked them to give me their best price. I wanted to give my wife a BIG surprise for Christmas this year because she deserved to drive something better than a 1993 Jetta. Rich Chestnut picked up the phone and was the only salesman out of four dealerships that I called that was straightforward, courteous and diligent. He came back with the best price and was able to guarantee the quote through email. I did not have to come down to the dealership and haggle about price or be hassled whatsoever. Again, this is the only dealer that would allow me to do business in this manner. The excellent service and attention to detail did not end there. Because I wanted this to be a surprise Rich suggested that he send a driver to come pick me up to help make my wife's Christmas one that she would never forget. Did I mention that I live 60 miles away? For no extra charge a very friendly gentleman named Bob picked me up in his personal vehicle and got me to the dealership. That is above and beyond great service! Sendell wouldn't even return my phone calls. Cochran would not deal with me over the phone. Bowser tried to sell me a different car with more options. If you live in the Pittsburgh area you owe it to yourself to give Billco Motors a shot. They have made me a customer for life and to helped give my wife a Christmas she will never forget. Thank you Rich and all those at Billco VW!
Stay Away, Beware.
I had both my cars serviced there a couple times and every time I paid way too much for service that never needed to be done. I asked for the parts back after a period of time, only to find that the parts they said were broken were fine. I tried to talk to them about it and they treated me terribly.
I pulled the service manager into the loop and he got in my face with my 3 year old son standing there. He almost got physical and I ended up calling the police. They ordered them to give me my car back when they would not give it back over a $120 charge that was not necessary, thank you police.
I would never go here even it were free. I would advise you not to ever patronize this place for anything, it is a terrible place to get anything done, they will over charge you, and treat you with utter disrespect.
Hold on to your wallet when you walk into Billco service!.
I purchased two cars from Billco Mazda but will never purchase another one because of their service department. On both of my cars they tried to rip me off, telling me my tires were "unsafe" on my CX-9 only to have them pass inspection days later. And now my 2-year old Mazda5 -- that has less than 15k miles -- has "failed state inspection".
They say I need new rotors, pads and tires all because I had the audacity to complain about a minor shimmy when braking and asked them to turn (cut) the rotors under warranty. To top it off they actually wanted to sell me Toyo tires for $198 a pop! Of course I found Toyos for $110 a tire -- not that I actually needed them!
Predictably, I took my car to a reputable garage where it passed state inspection with flying colors. I actually offered to make a bet with the service adviser at Billco that it would pass inspection, but he wasn't interested.
You can get a good deal on a car at Billco, but whatever you do, take it somewhere else for service!
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