B & T Salon & Spa

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LindaSusan

Joined 2 years ago

Skilled employees - but not enough of them. I made an appointment for the first time here a week in advance for myself and my 2 nieces to have both a manicure and a pedicure. The salon itself is very nice. The help was very nice and certainly very skilled. We we all 3 happy with our maicures and pedicures. My biggest issue was we had an appointment - but we were left sitting and waiting (over and over again) while they dealt with walk-ins. My niece was not down until nearly 40 minutes after myself and her daughter because she was left sitting mid manicure while the lady caring for her got up and took care of two walk-ins - one for an eyebrow wax and another for a pedicure. I feel that is a HUGE no-no. If I am in there on appointment - I don't want to be left waiting around for others who just walked in and are getting service on my time. They haven't been open very long, so I will certainly try them again in the future, but if the same thing happens again I'll be going elsewhere. It's a shame as the salon is nice, the price is moderate and the skills are very good.