Beverly Services

CeCe K.

Joined 7 months ago

I put in a claim late Friday evening with my home warranty service because there was gas leak at one of my rentals, and they assigned my claim to Beverly Services. The gas company came out, shut off the gas supply, and red tagged the issue because one of their employees made a monumental mistake and cut the supply line to short when replacing the meter (without my consent and my tenant's knowledge) earlier that day.

Since it was about 30 degrees, I called Beverly Services shortly after I filed the home warranty claim late Friday evening/early Saturday morning to arrange service for the next day so that my tenants wouldn't have to spend more than one day taking an ice cold shower and night in a freezing house. I called Beverly Services emergency number, and the representative arranged for someone to call my tenants around 7 a.m. on Saturday and set up a service visit - or so I thought. Apparently, a technician called my tenant around 8 a.m. and said he wouldn't be able to get a backhoe out there this weekend to take care of the problem. My tenant, who works in oil and gas, explained no backhoe would be needed as the distance from the curb box to the meter was merely 15-20 feet, so they should be able to manually dig at each end and run the replacement pipe through with little issue. The technician said he doubted that, but refused to come out to the house and do an assessment for himself.

After my tenant relayed that information to me, I immediately called Beverly Services and explained that the technician not only failed to show up for the service visit, he refused. The representative then told me she would have the service manager call me. Well, the service manager called my tenant, and said he would give my tenant an estimate over the phone. Obviously, my tenant told him the technician never assessed the issue, so he didn't see how the manager could provide him with an accurate estimate, and then my tenant requested that the manager send someone or come out himself to do an assessment. Like his technician, the manager refused to come out and restated he would give him the estimate over the phone and my tenant could decide if he was willing to pay that much money before they came out and rendered service. My tenant obviously declined.

Thankfully, I found another DOT certified plumber who is local to the area and understands the meaning of customer service, and he came out that afternoon; dug up the line at the curb box and meter and replaced it (just like my tenant thought); called up one of the Gas company supervisors to come inspect it; and had the gas turned back on by 8 p.m. - all within a five hour timeframe and without charging me out the @$$ like Beverly Services probably would have for an "emergency" job. In a way, Beverly refusing to render service is the best thing that could have happened because I found my go-to guy when it comes to plumbing-related issues! However, I will never recommend Beverly Services to anyone, and I plan on providing the same feedback to my home warranty provider.

Recommends

jsmith1977

Joined 2 years ago

Awesome Experience!!! AAA+++. Beverly Services saved me from having to get a new air conditioner. Another company told me that my air conditioner had died and that I needed a new one. I called Beverly Services and they fixed it for under $150. The technician was very kind and very knowledgible. Great experience, very ethical.

Recommends

Michamore2

Joined 2 years ago

Great service. I've used Beverly for years, never had a problem. Their repairmen are always very courteous and their prices are very reasonable. I got a new furnace from them recently the installers left my home cleaner than it was before they arrived! Also, I did check around before I bought, and their price was the lowest of four quotes! A+++

Doesn't Recommend

chargal

Joined 4 years ago

Beverly Services STAY AWAY!!!. I cannot stress enough how terrible this company is. If you are even considering these guys please check the Attorney Generals office first and you will realize the massive amount of complaints against them. They plat extreme hardball if you even try to question there pricing or work. Their rates are much higher than other plumbers and their workmanship is very low quality! TOTAL SCAM ARTISTS!! STAY AWAY FROM THIS COMPANY AT ALL COSTS!