Banfield Pet Hospital

Doesn't Recommend

Kerry K.

Joined 1 month ago

Too expensive. Will manipulate you into a Wellness Plan that hardly covers anything. You rarely see the same doctor twice, so no one really KNOWS your pet. I would recommend you find a private vet if you want quality care.

Recommends

cecesadie

Joined 2 years ago

Great care. We adopted 2 cats from a shelter of which I will not name... One was sick the other was not spayed and is over 1 year old. Went into Banfield due to the hours which are great for working people!!! Thank you so much. The professionalism and the care were both great!! They not only charge the same as other Vets do but we got the warm and fuzzy from the staff. When our little kitty needed to have bloodwork due to an issue, they run the blood in their lab on cite..we didnt have to wait for it to be sent out. We were back and forth over trying to find a closer vet but we decided to make the trip because of the treatment our cats got. And since they are located in PetMart you can also get your other child a toy on the way out!!

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amsler14

Joined 2 years ago

My experiences have been AWESOME!!!. f i could give Banfield more stars than five i would. I use the one in Monroeville. WOW!!! What a staff......not only professional but caring. I have four dogs. They not only remember my name and my dogs but actually take the time to care about their well being. I have had everything done there from litters of puppies being vaccinated to check ups to having a pet put down. I really cant say enough good things about them. I highly recommend Banfield. WHAT A GREAT GROUP OF CARING, INTELLIGENT, PROFESSIONAL PEOPLE!!! Becky MItchell

Doesn't Recommend

angrypetowner

Joined 5 years ago

bad service, think twice before you have them treat your pet. I actually have a very bad experience in this specific "hospital" (which I have hard time to acknowledge...).

I got a pet and had it in Banfield the Pet Hospital Monroeville for wellness plan since 2006. Initally they sent an intern as it's issued doctor. One time the intern gave it an overdoes of steroid for treating it's skin problem, which caused it immunodeficiency. Another time we had our pet to do dantal cleaning. After the process they asked us to bring it back w/o informing us how to take care of an after-surgery pet (it had anesthesia). Our pet actually stumbled when we opened the cage.

The worse experience I had is just happening recently. Last week I had a chance to review my pet's medical information. During the conversation with the fornt desk clerk I noticed that she didn't know the policy of the health insurance they propagandize all the time. After we asked more detail questions, we found that since 2006 they miss a vaccination which they list in their service. We realized that they never explain what they've done or what they've never done. We asked the clerk to provide our pet's medical history, interestingly, she said they don't have our pet's medical history any more! A pet hospital does not have their cleints' previous medical records! What does it mean to a pet owner?

If you are using their service, it's really a good habit to itemize the service they actually provide and check it afterward. B/c they could miss something and never tell you what's going on.

Here is their game: they always make many warnings and problems to pet owners so that it makes you feel like your pet needs to do this or do that. However, some items in their wellness plans is just unnecessary. But when your pet actually gets medical problems, their help is very very little. Not mention to really cure your pet.

I hope my bad experiences may help you to think twice before you use their service.