could be good..... This place has a lot of potential to be a great establishment, but the management is the worst I have ever experienced. I will never return. . . I went to get a simple bagel with egg and my gf got a bagel with CC. 20 minutes later I went to the counter and asked what’s taking so long. They said that they had givin our food to someone else in confusion. That’s because there’s no organization there! He then asked what I ordered, I replaced my order and found that they no longer had the type of bagel that I ordered. Instead of asking if he could get us something else, he told me to go get a refund. to get to the point after the refund I was out 40 minutes and still hungry. As i sat and waited I noticed 3 times people getting there order 20 min later and the waitress said that they gave there food to the wrong person... how many times can you screw up without realizing that your system SUCKS!. They are slow, and never get anything correct. HOW YOU ARE STILL OPENED . . . ? I donno. . .
Way to long of a wait.
A place can have good food, but thats just half the battle. The management, and order of getting it to you is the other half. This is where the bagel factory is graded a F.
I lived in Philly and went to Delancey st. bagels. A place where order was managed right. People who took orders, others who made the sandwiches and breakfast, others made coffee, two would ring people up, and the lines where always moving. I could be in, and out with coffee, and an awesome bagel sandwich in about 10 minutes.
At the Bagel Factory it is the exact opposite. I will go in for ONE bagel to go on a Saturday at 10 am. I want nothing on it, and not a sandwich. Just ONE bagel to go. This operation will take a few minutes in any bagel store across the country. I will not get out till 11 with my ONE everything bagel. I will wait an hour for a lobster when on vacation in Maine, maybe a filet in some nice rocky mountain steak house. However, a whole hour is not worth a 99 cent bagel. I spend a lot of money there with other breakfast, or picking up bagels for my family, but I am done with it.
Simply, The Bagel factory needs to improve how it operates. Hire a few more kids. It may cost you an extra 20 bucks an hour, but you will ring up 50 bucks or more worth of people every hour. Set up your management where instead of having your employees run around half - hazardly making customers breakfast, make a organized assembly line. Have workers who just get bagels for the customers that are there to just order bagels and not breakfast. Have a person who makes coffee drinks intead of making one person make drinks and ring people up. Nothing is more anoying then buying a bagel and waiting 20 minutes while the person running the register is making a carmel mocha latte for some customer. Spend a few more bucks, hire a little more help, make more money, and manage your place right.
I will settle for less quality bagels at one of the chains on Murray. Unless your handing out bagels on gold plates the wait is not worth it.
Don't make me act a fool...let us eat bagels in peace..
This is Irv Gotti, hip-hop impresario. I say, if it's round and brown, I'm goin to town on it. Ya dig? Well, bagels aren't brown until you toast them, but I'm the toast of the town, so WHAT? What you gonna do about it? That's what I thought. Here at The Inc. we know how to party, and we know how to eat bagels. And you can buy the bar with that kind of advice. I should charge you, but I won't.
Whenever I'm hangin in the 412, you know I'm lampin' in my favorite hangout spot--Bagel Factory, b*tches! Sometimes I'm all up in here with Ashanti and Ja Rule. One time I saw Ja Rule eat fifteen bagels, all with the sun-dried cream cheese and whatever. He threw up and almost died, but he survived. And like his album says, "Pain is Love." Understand? They don't call him "Rule" for nothing, ya hear? I've seen all kinds of hip-hop luminaries in this joint, from Jermaine Dupri to that guy with the silver teeth from down the block.
Short story: one time we were all up in the Bagel Factory, eating mad whatever and goin' buck wild. Like BUCK WILD. We were poppin' the bubbly, had like forty or so million dollars in our wallets. And these like fifty fat chicks with the ba-donk-a-donk-donk come strollin' in. So, Rule was like "show us your b*obs." And they did. Wild, yo. If you want entertainment like that, go to the strip club. Or Bagel Factory--they'll show you a good time.
One time a guy walked in the joint all buggin' out and I stabbed him. In the face. Don't misbehave if you go to bagel factory and I'm there. Or I will ACT. A. FOOL. And that's a promise. Sometimes I walk in the place and people try to hand me their babies. They're all like "Mr. Gotti, raise my child." And I'm like--STEP OFF. Cause I got my own kids to raise. So if I'm up in the place, please don't offer me your children. All I want to do is make solid platinum records and eat bagels. And that's the truth, people. Word.
I am Gordon Ramsay. Hear me roar.. This is Gordon Ramsay. Again. A few weeks back, Jamie Oliver came to Pittsburgh's Bagel Factory and made some world-class bagels...if you call marinara sauce on a doughnut "world class." I visited this establishment for my program "Kitchen Nightmares" and showed these blokes how to make bagels the correct British way. Chin up, tally-ho, with a sprig of parsley, julienned peppers, and served in a minced Zinfandel reduction. Simple. Jamie Oliver sat in it. He encouraged it. He wasted it. If I ever see him, I'll use my football skills to kick him in the jublies and make him wear a catheter for at least two weeks. N@ked Chef...he won't go around n@ked with a catheter dangling from his goolies, will he now? If you come to Bagel Factory, there's a good chance I'll be in the kitchen serving up a concoction of jellied ham pork cutlets on top of your Challah bread. Now life isn't so bad, is it? Don't make me sm@ck you, big boy.
Way better than Brueggers and Panera Bread.
If you go on the weekends or during the lunch rush, please be patient with the service. I always have to remind people that good food takes time and not to be rude. If you drop a penny on the ground inside the store, pick it up quickly as the person behind you will already be bending down to get it.
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