They don't come!!! And they lie!.
After carefully preparing for a family reunion at South Park, a mere mile or so from Home City Ice, and being assured they would be there between 8 and 9 A.M., no ice! After the first phone call--"He's on the way", after the second "I can't believe he's not there." After the third, "We can't find him."
This company is absolutely and completely bereft of anything that remotely approaches good business practices. They lie, and they don't show up. They have proved to be totally unreliable. Now here's the kicker--
After several hours of waiting, and thanking the Good Lord that our venue in the museum building, the one with the huge clock, had lots of refrigeration space, we're still hanging for ice. One more phone call, and they say "Come and get it if you have a pickup truck." No discount offered, no apology. Needless to say, yes we had a pickup truck, and we hauled off to the nearest convenience store and bought ice.
These good for nothing louts never called back, and never showed up at all. Put this company on your "Never use ever if its the last place on earth" list.