The Galleria Mall, Pittsburgh, PA | Directions 15228
40.372772 -80.047905View More
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Stay away. Rude owner who gave a massage that made me feel worse than when I went in. Just not worth it.
NOT SO SPATASTIC.
Going to a spa for massages, facials, etc. becomes a ritual, you have average experiences, you have above average experiences, you have fantastically unforgetable experiences that can be recalled with just a scent of lavendar that you smell passing by a florist that remind you of how lovely that specifc experience had been. Needless to say, I have had many, many enjoyable spa experiences, and with every new appointment, there is a new little internal excitement that you hope to be fullfiled.
This experience was neither - it drastically fell below my expectations, The area leading back to the "spa" section of the facility (it's a gym) is lovely, the spa services I received, not so lovely. The trained professional I was scheduled with was not trained in the massage I scheduled (why would one schedule a specific massage with someone who is knowingly unfamiliar?) When I made my appointment I was told that they weren't sure if the professional could do that type of massage, hot stone, that I requested but would let me know if there was a problem. The problem was they let that professional perform the massage anyway. It was awlful!! When it was finally over, and I could shower and get dressed, the professional left the room and closed the door, just as I was getting up, I was walked in on. It was NOT relaxing, calming, or enjoyable in any manner.
Other issues I encountered on this experiences were the policy for tipping. It's cash only, no gift cards, no credit cards. I was never informed of this prior to arriving for my appointment, it is a huge inconvience for modern women, who rely on the debit card. The owner was LESS than accommadating. ABSOLUTELY WILL NOT GO BACK. EVER!
Editorial Review. Fitness club and day spa caters to every aspect of the physical body.
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