Mars >Fountain of Youth Aveda Salon Spa
AWFUL! :(. PLEASE, PLEASE, PLEASE do not use this salon!!!!!!! I went to the Mars location and had a terrible experience. To tell you the whole story would take too long but I will give a quick run down. The facialist was 40 minutes late for my appointmet ( I was her first appoinment of the day.) I was left laying in a room without an explanation. The massage was terrible. The therapist kept walking away. I have had many massages and know that once they touch you they should not remove their hands until the massage is done. Lastly the manicure was so bad that I had to ask the girl to remove the polish. (I'm pretty sure this woman had never given a manicure in her life!) At that point I was 2 and a half hours into a 1 and half hour appoinment. I ended up leaving without my manicure. This is the short version of the story!! Please do not waste your time or money!
Awful Service, Overcharged, Unknowledegable Stylists. I had a similiar experience to KitKat225 back in March. I was searching for an Aveda salon, and had my hair done previously in Florida - just moved to the area. I stumbled upon Fountain of Youth, decided to give it a try. I made my appointment with a master stylist, Cheri Herold, the owner to get my hair colored. Upon sitting in her chair, she LEFT me, had two other stylists mix up my color, the one girl threw it on my head. It wasn't AT ALL what I asked for, and while I understand that hairdressers aren't magicians, I thought really, how could you mess this up. I asked for a natural color and didn't need any lifting whatsoever. The owner proceeded to LEAVE ME with her other stylists DURING my appointment with her. The one stylist kindly apologized and said she didn't know why Cheri had left and that it was rude of her to do so, which I appreciated. She came back when I was finished being blown dry and I told her I didn't like my hair, she rushed me to the front desk and proceeds to charge me HER PRICES!! - $69 for a cut by a JUNIOR stylist, and 70+ for color that she didn't even mix up or put on my head. I also heard her tell the stylist that apologized that some people are just crazy. I felt totally abused and she didn't apologize once or try to fix the problem. This woman is ridiculous and doesn't deserve to be a business owner, and Aveda needs to seriously reconsider letting her use the products in her salon. Also the salon was filthy, I hope it gets shut down. I would not recommend this place to anyone. You'd have better luck at Phillip Pelusi.
UNPROFESSIONAL! Take your money and RUN!.
Totally unprofessional. PLEASE take the time to read other reviews on this place before you waste your money. My experience: Stylist was 25 minutes late. Her hands smelled like an ashtray. She damaged my clothing by dripping color on my pants. She actually had to be asked to use a cape! She got water in my ears and somehow managed to get conditioner on BOTH of my cheeks and my EYELID! The owner was flippant and disrespectful. I didn't receive an offer to replace my pants, an offer to pay for cleaning and the best part...NO APOLOGY! The real kicker is that my hair did not look ANY different than when I walked in because my low lights were underprocessed.
As I said totally unprofessional. I am not the only reviewer out there that felt over charged and underserviced.
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