AMAZING SERVICE!!! Reading the past remarks from past customers makes me really understand how lazy America is! These people complain about cleaning a vehicle you have had for a week or so. I wish they could explain to me how you can mess a car up that bad in a short amount of time that you can't wipe the vehicle down inside and out and sweep? People are also complaining about the security deposit. I have never been to a vacation rental that has not held some sort of security deposit, IT'S THE SAME THING! Like a said people cease to amaze me!! I have rented through this company a dozen of times and have never had a problem. They are all so polite and explained everything up front. They thank me all the time because I bring the vehicles back clean! (very appreciative). They have even dropped my security deposit amount because I do what I'm simply told!!! Which brings me to my point as to why all the negative posts anger me. And let me tell you I have had my few times where I did not get all my security deposit back and that was because I went over my FREE mileage. (which people do not mention in the previous posts.) Plus the people complaining about the high prices, well I pay at least 3 times a year and I expect paying that price for how nice and luxurious the vehicles are. I typically stick to the conversion vans just because my colleagues and I travel for business reasons. HIGH RECOMMENDATIONS!!
Thiefs. This place should be
investigated they are so crooked. I am kicking myself for not reading the other reviews before renting from them because I had the EXACT same experience.
Scheduled the van .
Cash deposit of $350.
Rented the van (DVD player did not work)
Drove the van (note that there contracts are not unlimited mileage)
Washed and swept out the van
Brought the van back to have $140 deducted from my deposit.
Argued with the slack-jawed yokel - but he wasn't budging and he had my $350!
Avoid this place. The van rental is a front to feed business to their overpriced detail shop. You have been warned.
Bad business people. Recently paid $1,750 to rent a RV for six days. Unit was high milage with expected wear and tear. Departure inspection was about 5 minutes (noting existing damages) Return inspection took almost an hour. Owners son was literally on his hands and knees inspecting the carpet. My wife and I had spent about 3 hours cleaning this thing, inside and out. Waste of time as it turns out. They screwed me on my CASH deposit. Very hostile environment. Stay away.
Stealing is a crime but for them it is their business. We spent 3 hours cleaning the RV before returning it and they charged us 275 for fingerprints on the windows. You can do better somewhere else. Unethical thieves.... Should have called the cops.
Krusty Rentals: The Awful Store.
We needed an extra van to take our 13 youth members from our church on a mission trip down south. Picking up the van was totally fine. Everyone was nice, friendly, and efficient. The 10 passenger van was in great condition when we got it. We went over it with the guy and noted a few problems so that we wouldn't be charged anything.
On our way to return the van we stopped 2 miles before the drop off so we could fuel it up. Unleaded pumps top out at $100 dollars and put the fuel gauge on this van past the "F". When we dropped it off they said that the gas tank wasn't full and they were charging us a surcharge for bringing it back partially empty. 2 MILES before we got there we FILLED it. I think that anyone would say that we made a good-faith attempt to return the van as full as any unleaded pump would allow for.
Before we had returned the van we had completely vacuumed it out! We removed all of the rugs and vacuumed them as well as the interior carpeting. We also stopped on the way and totally cleaned off all of the bugs and dirt on the outside of the van. (I even personally vacuumed out the cup-holders.) When the guy started to go over the van he acted disgusted like he couldn't believe we could have brought it back in that condition.
I'm not saying that there wasn't more that we could do. We did not windex the windows or wipe down the dash, but in all fairness we did an awesome vaccuum job. This company charged us for ever single charge on the list. EVEN VACUUMING! They could not have gotten that van any more vacuumed out! They managed to justify a $5 cabinet-clean out charge when we literally never opened any of the cabinets.
The guy said he could just see the southern red-clay dirt in the van which is so far beyond what any reasonable human being would actually attempt to claim.
I was absolutely disgusted with their business practices, and I work in a church! They acted SO nonchalant when saying that these are possible charges if we don't clean the van, and then they go crazy over things that don't even make sense when you return it.
I will NEVER bring business to this company again. What is the opposite of recommending a company? That's what I'll be doing with K Rentals.
Ripoff Rentals. Rented a Conversion Van from these folks awhile back to take my handicapped father on a trip to see my brothers graduation. Was charged several hundred dollars of deposit because it wasn't returned in "detailed" condition. Guess what.....you drive 2 miles on PA roads in winter and a vehicle is dirty again. Sorry I spent money getting it cleaned. Had we known they were just going to steal our money we would not have bothered. Was a nice vehicle but would rather deal with honest establishments going forward. Stay away unless you have money to throw away.
Recent Renter. We recently rented a 29 foot RV from K Rentals. We have previously rented from another company in Pittsburgh, this was our first time with this company. Every single person from the email questions, office reservations, to check out/check in was amazing! The RV was top notch; couldn't have asked for a better operation. Will definitely rent from them again.10 stars plus!! Check them out; you WONT be disappointed.
Would Rent From Again!!.
We used K Rentals for our road trip to Tennessee with a family of four which included an infant! Naturally, after reading the reviews, we were worried and discussed our concerns with the staff.
Our experience with them was nothing short of fantastic. We got an excellent RV (all their RVS are 2007 or later). Both Terry & George provided excellent service.
The RV was super clean, and the pickup and the drop off process was efficient. I am not sure about some comments about "nickle and diming", but the add-on charges were very well explained before we picked up the RV: generator, extra miles, gas fillup, and sewer disposal. There are NO additional expenses (except if you damage the truck).
I would use them again. The staff was awesome. Give them a try.
A Great Experience!.
We just got back from a long vacation in Florida for which we rented the RV from K Rentals for 2 weeks. The vacation was extremely enjoyable, made more so by the excellent experience at K Rentals.
A. Checking Around
I did a lot of research on the net and found K Rentals to be the only company that has very clearly laid out policies and is easy to get quotes from when you are still trying to decide whether to rent or not.
B. Reservation & Changes
To start with, their change / cancellation policy made me feel comfortable that I will not get into a situation where I might regret having booked early.
The process of booking was very smooth and I was able to get all details I needed before I made the reservation.
All charges and fees etc. were clearly mentioned on the contract and unlike another company they didn't add on any 'cumpolsary extras' in the end.
The pick-up process was as smooth as the rest of the experience so far. All paperwork was ready and waiting for us. We paid the balance amount (including a $750 security deposit), did an inspection of the RV and were on our way.
A good option that K Rentals provides is an option to return the RV with the propane tanks un-refilled (for a fee) and the sewage tanks un-emptied (for another nominal fee). We felt the charge was worth the benefit of not having to figure out where to empty the drains (since we were camping in a Park campground with no hookups).
D. Driving experience
The RV gave us absolutely no trouble - mechanical or otherwise. The RV was comfortable for us to sleep in (4 adults and 2 children), with some space left over.
Sitting in the back was very comfortable for the passengers as well and all of them had good naps while 2 of us drove.
Their driver assistance number is also a very useful thing to have though we didn't need to use it.
Return was as smooth as the reservation and pick-up. We cleaned the RV well from inside. They charged us for the extra miles that we had traveled more than what we had pre-paid for and returned us the rest of the $500 deposit.
All in all, it was a very friendly and positive experience and I would definitely rent again from them and would recommend them strongly to everyone.
Best Limousine Service in Town. We had a New Year's Eve wedding and got a Limo for the wedding and a shuttle for my guests that evening. Everyone from the office guys to the driver were incredibly kind, smart, and accommodating. Our driver was there every step helping me out, everyone's bags, dresses, and comfort were all taken care of. Riding around was so much fun and made it all that much more special! My guests were also very thankful for a shuttle so no drinking and driving!!