Worst Cab Company Ever. This company has the worst customer service ever. They never picked up my mother so, she missed her bus to my home in New York. She is spending Thanksgiving alone and our family is spending Thanksgiving without Grandma. What is worse, when she called to find out why they were late, the young woman was very rude and told her they don't guarantee that they will pick you up on time. But, they never showed up at all. Also, they should tell customers that they do not guarantee service. That way people could make other arrangements. DO NOT USE THIS COMPANY. You would be better off using the neighborhood jitney service.
THEY ARE THE WORST!!!!!!!! DO NOT USE EVER!.
First of all - if i could i'd give them NO STARS.
I began my trip by booking an online reservation the night before my train trip back home, giving myself over an hour for them to pick me up (in case they were late- which i knew they would be). The next morning at 6:15am I called them and a rude gentleman answered the phone cursing under his breath motherf***er as he couldn't find my information. Problem number one: do not curse while on phones with customers. He then lied to me, telling me my cab driver was 3 min away. At 6:30am my taxi was STILL NOT there and i received a text that my cab driver was NOT even dispatched yet. When i called them, they again lied to me, and said that text was a mistake he was on his way. At 6:45 am i called again was on hold for 10 min. called again, got through and they told me finally the truth- he wasn't even dispatched yet!! They said give him 10 min. I did- he never showed up. I then got a call from the cab driver, next problem, he was rude also! He basically called me a liar when he asked me what time was my train leaving... In the end i had the campus police escort me to the train station- because at 7:05 am the taxi was still not there! The train left at 7:20 am, and at 7:15 am the cab driver called me again, wondering if i was still waiting for him.
I repeat- if your life depend on it- DO NOT USE THEM.
they will not pick you up, they are rude, they have no business integrity.
Horrible. The absolute pinnacle of horrible customer service! Rude, unreliable, untrustworthy, just some of the words to describe Yellow Cab of Pittsburgh. They've gone automated now when you call which is actually a plus since the service is now friendlier with the machine. Of course, then you have to eventually call back and talk to someone because your cab never came. Is it still on the way? Are they not coming? You don't know because the automated machine doesn't give you an ETA. Even if you set a pick up the night before they will be late. If you do happen to have to speak with one of their "representatives" they are usually the most ignorrant people the city has to offer and obviously there is no accountability whatsoever for customer service. The cabs rarely come and if they do they are late. The only time they willingly come to pick people up is if it a trip to the airport from downtown which is a big fare. At that point they will rush to your location and almost get into physical altercations with each other over who gets to take the fare. It is absolutely ponderous how they stay in business. What horrible ambassaodors to out of town guests for our city.
Believe that they DO NOT show up, even w/reservation. My family is moving to SC from PGH in June, but my husband is already there. I am waiting for our son to finish school and then we will follow. I had planned a weekend trip so that we could visit my husband, see in person our new house, visit the new city and for my son, enjoy his first flight. Our flight was leaving PGH at 10:45am, stopping in NC for 45 mins and continuing on to SC and arriving at 1:50pm. I called Yellow Cab the day before and scheduled a pick up at 9:15am as we only live about 20 minutes from the airport. It certainly sounded as if the cab would be here, the woman who I spoke with sounded convincing at least. We were both excited about going, everything was ready and at 9am we took our bags outside to wait. At 9:15 when there was no cab, I thought maybe he/she was running late and decided to call in. After about 4 minutes on hold, a woman came on the line to tell me she had somebody on the way. The actual driver then called to say he would be 20-25 minutes and that he just got the dispatch a minute ago. How can a company stay in business like that? I don't get it. If your business is to schedule 'car rides' and pick ppl up and you can't manage to do that you should maybe not advertise that you do. I won't go into the driver except to say that the cab smelled gross and he didn't arrive to pick us up until 9:50, it was disgusting. We didn't arrive at the airport until about 10:15 and we missed our flight. They gave us another flight that didn't leave until 1:30 going to DC and waiting till 4 (i can't remember exactly) for the next flight to SC. It doesn't matter away as the flights were delayed. We didn't make it to SC until 8:30pm. Did I mention this was my son's first experience flying? Oh, and he's 16 - try to convice a 16 year old that he's on an adventure when you are just as dissappointed and frustrated as they are. It was not enjoyable. If you asked my son he would tell you it sucked. I did call Yellow Cab several times that day from the airports to let them know I was still waiting on a plan since I had the time to make the call. In addtion, for the price of the tickets and the cab fare and how long it took us to get there, I could have rented a car and drove myself and got there quicker and for less money. When you read the reviews Believe that the DO NOT show up, even if you've made a reservation and call somebody else that is able to operate a business as it should be run.
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