Taxis >Classy Cab Co Inc
Didn't want me.
I called on a Saturday night in order to use a cab for lift after Yellow Cab once again proved useless. I was told that Classy Cab was better. Boy was I wrong.
I was told that they wouldn't drive 'that far' to get me. I live in Regent Square. Regent Square! That's not far out of the city at all.
I guess they are one public service that isn't interested in servicing the public. Oh, or making money.
Wouldn't Pick Us Up. We called Classy Cab to come and take us to the Airport. We are in McKees Rocks, very close to Robinson. They told me that they don't come out to my area. So I called Yellow Cab, they took me to the Airport and did a pretty good job. Not sure why they couldn't drive me, but whatever, I found someone who would.
Curteous and timely. They are 30-40% more expensive than a normal taxi (although they are still metered,) but they answer their phone, have clean new cars, are friendly, and show up on time. Try doing that trick with Yellow Cab.
Class-less: I got blamed for their mistakes!. At 10:20am I called, told the man on the phone I needed a cab @ 11:30am & gave him the addresses where I would be picked up (5th Ave) & dropped off. He put me on hold, then a (different?) man picked up & asked if he could help me. I repeated myself, we discussed whether that was downtown or Oakland, & he said he'd have a cab pick me up in 20 min. I replied that I needed it at 11:30am, to which he said ok.At 10:45am I was where I was due to be picked up, but since I had time I went up the street to get a coffee. At 11:15am: I received a call from Erin @ Classy Cabs. I didn't reach my phone in time so at 11:20am, back where I was to be picked up, I called Erin. She told me that the cab had already been in my location, I wasn't there, I wasn't answering my phone, so the cab driver left. I reminded her that I specifically asked for the cab at 11:30 & it wasn't time yet. She replied, "You never said 11:30." I assured her I had. She checked her records, then told me AGAIN that I "didn't tell anyone 11:30." I told her that I'd told 2 men, at which point she contradicted me again saying that was impossible b/c only 1 man worked there. I said that I'd told him twice then, & wanted my cab to which she agreed. At 11:45am she called again, telling me the driver was on 5th St. & I should come outside to meet him. I reminded her that I was on 5th AVE, had told her that, & the man I originally spoke to. I told her to cancel the cab. At 12:36pm I got home via another service when Erin called asking if I was in the cab yet. I calmly reminded her I had canceled. She said, "I don't remember that." I told her it was just after they realized he was on the wrong street. Her response: "I didn't hear that." I quietly said, "Well, to be honest, you guys haven?t listened to much I?ve said today.? She promptly hung up on me. Classy Cabs (Erin, in particular) showed a severe lack of professionalism.
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