The best bridal shop in all of pittsburgh!!!. As soon as i walked into the store. I was greeted by Donna. She made me feel so comfortable. The store was very clean. Wide selection of dresses. While trying on the dresses they made me feel so comfortable like ive known them my whole life. I would recomend this place to anyone who not only wants to feel comfortable , wants a really good deal on the wedding dress of your dreams. Ask for Donna she is the best!!!! I give One enchanted evening a A++++ A defient 10!!!
One Enchanted Disaster. Our experience was a ride. First the dress was ordered in the wrong color, then reordered again in the wrong color, then they said it would take 2 weeks to come in it took 4 1/2 weeks, then it was only a week til prom and they never knew when shipments were coming in, let alone when they opened, they told me 10 on Monday and they didn't open up til noon. Once shipment came in they told me the sewing lady would be in a 4 the following day, got there she doesn't show up til the next day. Talked to owner after leaving 15 messages only after my mother handed her the phone to take my call and she was the most dispicable person I have ever encountered. She was rude, ignorant, very unprofessional and refused to take any of the blame. So we didn't get it altered there, brought it home and the zipper broke. That was the last straw. I would never recommend or go to there again, and it is a wonder they are still in business. Wish there was more I could do to deter other people from going there.
READ REVIEWS...HORRIBLE!!!!!!!. This place made my wife cry, the owner told me to "F-Off" and took us for every penny of our budget. They sold my wife a size 6 when she was a 0 and charged us 100's in alterations. Once they get your money your in trouble. I can't understand why this place is still in business. Please call me and I will tell you the entire story. 724.504.9840
Beautiful gowns and great service!!.
I don't understand the negative reviews about OEE. I purchased my daughter's wedding dress there and we had nothing but a delightful experience. The gowns are beautiful and much more classy and pretty than a lot of places. The prices are very good also. We stopped in right before Christmas without an appointment. The staff was busy, but agreed to see us. They gave us full attention and were very kind and professional. Donna was super helpful, letting my daughter look and try so many different gowns. They were not all "pushy" and my daughter also tried the crystal headband, but there was NO pressure for buying it, it was just to see what it looked like with her gown. The store was recommended to me by my supervisor that also bought her daughter's gown there. They also had a great experience. I recommended it to co-workers and friends and some have bought their daughter's wedding gowns there and have nothing but nice things to say. Also, I called several times to the shop with questions and was treated great and they let me make payments without any pressures. OEE is A++ with my daughter, myself, and friends. We thank the staff and Donna for making the big day even more special and beautiful. I would go there again without any hesitation.
Absolutely Awful Do Not Ever GO!!!! EVER!!!.
I've been there twice, and both times it was absolutely awful. The first time was for my senior prom. I bought my dress from there because the one I found was gorgeous. But the service was awful and the people ridiculous. They don't allow you to take pictures or tell you the style numbers of the dresses. They only write them down for in store use, so you can't go anywhere and ask for the same dress. They even change the style numbers to their own internal numbers on the dress tags. So anyway, even after the horrible service, I purchased my prom dress from the shop. When my dress came in, it needed about a thousand alterations. It had very intricate detailing around the bottom with only about a 4 inch section of fabric separating it from the floor. SInce the dress needed to be hemmed, they decided to hack at the bottom of the dress to shorten it. Of course, I was unaware of all of this until I got the dress home once all of the alterations were finished. The bottom was jagged and uneven, including the 3 layers underneath it as well. It was awful!!!!
So why did I go back? Well, I had been looking at wedding gowns online and found this gorgeous Maggie Sotterro gown I loved. I called all around, to every bridal shop in the area, no one had the dress I wanted to see. So reluctantly I made an appointment to go try the dress on. When I got there, the women were awful. They were of no help whatsoever. It was my first time out looking for a wedding dress, but I thought maybe they were supposed to at least offer suggestions. Nothing! They made the day anything but enchanted. It was awful. Just stay away!
PLEASE,PLEASE,PLEASE DO NOT SUPPORT THIS ESTABLISHMENT. My daughter, myself and her mother in law to be, along with 2 of the 6 bridesmaids went to look at wedding gowns. my daughter found a dress on the rack and her eyes lit up and she said "this is the dress" when she put the dress on she looked beautiful almost like the princess that she is( to me and her father anyway). Well we decided to order the dress and proceded to order the dress and I put 60% down on the dress in good faith thinking that the measurements were right( I am no seamstress and do not sew or even know how to measure for a dress or anything). Well when they ordered the dress they ordered a size 6. my daughter has never been a size 6 and wears a size 9. She took her bridesmaids to another store to look for dresses and asked the salesperson at the other salon about the size difference in her dress because when she measured my neice for a bridesmaid dress she ordered her a size 4 and she wears a size 00. the salesperson told her to go back to the bridal store and get measured again. Well this time we met the owner (linda), what a piece of work, I can't believe this woman stays in business the way she treats people. We told her of our concern that the dress was ordered too small and could she re-measure my daughter, well when she did the measurements were different than before and she said my daughter gained 2 inches around her waist in less that 2 months. my daughter had lost about 12 lbs in the meantime. I asked for my money back at that time and she refused. Linda was so rude and nasty with us and told us the dress was not even a wedding dress that it was a debutante dress. She asked us to wait until the dress came in and go from there. She would order another dress if the first one didn't fit. I said "no" if the dress doesn't fit when it comes in I want my money back. I said why not just give me the money back since she would be stuck with the dress that didn't fit and stated she could "put the dress that didn't fit on the rack and sell it to a debutante because debutants love this dress". I agreed to wait until the dress came in because we really didn't know for sure that it wouldn't fit. Low and behold the dress came in 6 days after linda said it would and we went immediately to try on the dress. it was so small it couldn't even be zipped up the back the whole way. I requested my money back. Linda had someone else measure my daughter again and this time the measurements were the same as the first time and the woman stated my daughter was a perfect size 6. I don't think so because the dress didn't fit. Linda took the dress in the back (where we were not allowed) and stated she measured the dress and the manufacturer did not make a size 6. linda stated she called the company and told them and they were going to send another dress(in a size 6). I stood my ground and said I did not want another dress I wanted my money back. I was told to leave the store or she would have me escorted out by the police and I was not getting my money back. I told her go ahead and call the police because I wasn't leaving until I got my money back. Police arrived and tried to get my money back for me but Linda refused. The police officer told me to go to the magistrate to continue with this. To the magistrates office the very next day and am now awaiting our day in court. will continue this review once the court appearance is over with. I hope we win and if not well at least we gave it our best shot. please do not partronize this establishment. Go somewhere else. This woman is such a difficult person to deal with. The saleswoman we dealt with is no longer there and every time I have been in there, there are different people working there so I wonder what her employee turnover is like. sorry this is such a long review, but I wanted everyone to know what type of experience we had here and I don't want anyone else to be as upset as my daughter is. This is supposed to be a very memorable day.
I walked into One Enchanted Evening just to simply try on wedding dresses and get ideas for what I wanted. At this point my tastes were all over the board...sparkles? ruffles? lace? I couldn't put a finger on exactly what I envisioned. And I didn't call before and make an appointment. (you should always do that)
I was immediately greeted and when I told her that I didn't have an appointment, she first offered to squeeze me in before her next appointment . I knew that wasn't going to work, so she then offered another appointment later where we had more time. But she took every minute before her next appointment to just chat and let me look around the store.
When I came back, I was disappointed that the woman who greeted me earlier wasn't doing my consultation. The woman working with me now at first followed me around the floor suggesting dresses. But she immediately picked up that I wanted to look on my own (i didn't have to say anything) and let me know that we would start with 5 dresses.
I limited myself to 5 dresses and headed back to the fitting room where she had pulled 5 more dresses as her suggestions. Now, I know what I want to look like and didn't really communicate with her what I envisioned as I couldn't put it into words, so I was worried about the selections she had pulled for me to try. But let me tell you, in the end I choose one of the dresses she picked (!!!!!!!)
I was treated like a VIP. I have never been in the store before. I had so much fun with all the women I talked to. They were friendly and helpful and honest and downright sweet. I had a roomful of dresses (and if you have ever tried on dresses you know how much work it is!) and I asked to bustle every dress I had on and asked for a veil to see what it would look like. The wonderful woman who helped me, picked out a different veil for each dress and enthusiastically helped me into and out of every dress....some even twice because I couldn't decide.
I had a wonderful time at one enchanted evening.
Thank you to everyone there!
What a Horrible Shopping Experience!!.
My daughter was going to her first prom and my wife took her out looking for dresses. They found one that they liked and purchased it and we were told it would be approx $40.00 for Alterations. When they went back for the alterations (The dress fit fine) they pinned it for the hemming and the seamstess said that they should take it in just a little bit. The cost was not $40.00 but $110.00 (we should have taken the dress and have another seamstress do the work) Two weeks before the prom they went out to pick up the dress and the dress was entirely too tight and the front of the dress was longer than the back. The seamstress said she would fix it. They went back again and it still was too tight and the hemming was the same. The seamstress was not there. They said they would fix it and my wife called to see if the dress was ready and they said it was so my wife asked if they were open on Sunday and if the seamstress woudl be there and they said they were(even though it was Mother;s Day). The shop called my daughter on Saturday and she told them that we would be out the next day and they said they were open 12 - 5. When we got there there was a sign on the door - closed for Mothers day. My wife and daughter went out on Monday and there was no apology and the dress still did not fit. We said we wanted the dress fixed and we would be there on Wednesday and wanted to see the owner (Linda) and the seamstress. (The Prom was on Friday of that week) When we went out on Wednesday the dress fit her but the hemming was still never touched. We asked for a refund of the Atteration fee and we were not given any adjustment at all. (This is why they have a F rating with the BBB). My wife had to end up hemming the dress. I wish we would have looked up the reviews before we purchased the dress they .
The service is horrible and the Owner does not care!!
DON'T SHOP HERE!!!!!!
Horrific Customer Service.
I have had two bad experiences at this store now. The first of which was when I was shopping for a bridal gown. When I put the gown on, I liked it. (which has nothing to do with the store but the designer). The consultant said "that is your gown!! You have to order it now, if we wait one more day, it will not be here on time". She also told me that because of my bust size, i should order one size large, and 8, or the dress wouldn't fit. The designer was Sottero and Midgley. I went to another store, one week later, and was told that the Sottero and Midgley dresses take six months, not EIGHT as One Enchanted Evening told me, and that i was a perfect size six - and i was shown the designer's size card to prove it. I ended up getting my dress from Bridal Beginings, and had minimal alterations (One Enchanted evening would have had to alter the whole thing -thus making money) AND had the dress in plenty of time.
that is why they REFUSE TO LET YOU TAKE PICTURES and they WILL NOT GIVE YOU THE DRESS DESIGN NUMBER!! its unreal. I have never heard of such insanity. Every other store i shopped at ENCOURAGED us to do both!!
They know you can find it at a better store. And when i was trying my dress on, the consultant was rude and pushy, and did not listen to what i wanted. She had my head covered in $400 worth of swarovsky crystals and i ended up at my wedding with a flower in my hair - that is what i wanted. She was a total nut.
I was recently shopping again for bridesmaid dresses with my friend. She took a picture to send to her mother, who was not there, and was yelled at!!! THEN they would not give us the design number... but we became detectives. And guess what??
I was told i was the wrong size again.
And we just found the dress online in NEW YORK CITY for forty dollars cheaper. NoW i ask you... why is a dress in Wexford priced higher than the same one in such a large, notoriously high priced city??
These things i cannot explain. There is no excuse for the way they are to their customers. It makes me sick. DO NOT SHOP HERE. You are being ripped off and mistreated if you do.
Cruelty. I had heard from multiple people that the owner of this store is a real piece of work, but in my quest for a wedding dress I was willing to give one enchanted evening a shot. That was until I pulled up and to my disgust saw fur prominently displayed in the window. I immediately left. Like many I know, I refuse to give my business to people who have a cold steel box for a heart. Nobody should spend a day meant to celebrate love dressed in a gown that was purchased from a store that capitalizes on death and cruelty. Not to mention the dresses are gaudy and tasteless, and from what I hear extremely overpriced.
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