11269 Perry Hwy Ste 220, Wexford, PA | Directions 1509040.621361 -80.055103
Customer Service Look it up in the dictionary Enchanted Evening employees/management. If you can't be nice to customers you need to find another business to be in. After how we were treated at your store we went to another bridal store and ended up spending $900 at your competition. They were everything your staff was not- helpful, nice, patient and NEVER rude. If they had negative stars you would receive them from us.
amazing bridal store – My daughter and I went into one enchanting evening to look for a bridal dress. it was wonderful!! We were welcomed by the employees who showed they were truly interested in making our day special. I highly recommend this shop!
Amazing Homecoming Experience! – I am a senior at Pine Richland this year, and i have come to One Enchanted Evening for the last five school dances. i have had an amazing experience every single time. the racks are always full of dresses of all styles. finding dresses in my size isn't always easy, but the sale associates working are there to help. i was there for almost three hours, and i was started to get frustrated finding nothing i loved. one of the girls working, Stephanie, came over and asked me a few questions. within a minute, she had eight dresses for me to try on. i bought the first one she gave me! the selection is wonderful and the girls are so helpful. if you are ever looking for a dress, this is where to go! i can't wait to come back for prom and see what they have to offer!
The best bridal shop in all of pittsburgh!!! – As soon as i walked into the store. I was greeted by Donna. She made me feel so comfortable. The store was very clean. Wide selection of dresses. While trying on the dresses they made me feel so comfortable like ive known them my whole life. I would recomend this place to anyone who not only wants to feel comfortable , wants a really good deal on the wedding dress of your dreams. Ask for Donna she is the best!!!! I give One enchanted evening a A++++ A defient 10!!!
One Enchanted Disaster – Our experience was a ride. First the dress was ordered in the wrong color, then reordered again in the wrong color, then they said it would take 2 weeks to come in it took 4 1/2 weeks, then it was only a week til prom and they never knew when shipments were coming in, let alone when they opened, they told me 10 on Monday and they didn't open up til noon. Once shipment came in they told me the sewing lady would be in a 4 the following day, got there she doesn't show up til the next day. Talked to owner after leaving 15 messages only after my mother handed her the phone to take my call and she was the most dispicable person I have ever encountered. She was rude, ignorant, very unprofessional and refused to take any of the blame. So we didn't get it altered there, brought it home and the zipper broke. That was the last straw. I would never recommend or go to there again, and it is a wonder they are still in business. Wish there was more I could do to deter other people from going there.
READ REVIEWS...HORRIBLE!!!!!!! – This place made my wife cry, the owner told me to "F-Off" and took us for every penny of our budget. They sold my wife a size 6 when she was a 0 and charged us 100's in alterations. Once they get your money your in trouble. I can't understand why this place is still in business. Please call me and I will tell you the entire story. 724.504.9840
Beautiful gowns and great service!! – I don't understand the negative reviews about OEE. I purchased my daughter's wedding dress there and we had nothing but a delightful experience. The gowns are beautiful and much more classy and pretty than a lot of places. The prices are very good also. We stopped in right before Christmas without an appointment. The staff was busy, but agreed to see us. They gave us full attention and were very kind and professional. Donna was super helpful, letting my daughter look and try so many different gowns. They were not all "pushy" and my daughter also tried the crystal headband, but there was NO pressure for buying it, it was just to see what it looked like with her gown. The store was recommended to me by my supervisor that also bought her daughter's gown there. They also had a great experience. I recommended it to co-workers and friends and some have bought their daughter's wedding gowns there and have nothing but nice things to say. Also, I called several times to the shop with questions and was treated great and they let me make payments without any pressures. OEE is A++ with my daughter, myself, and friends. We thank the staff and Donna for making the big day even more special and beautiful. I would go there again without any hesitation.
Absolutely Awful Do Not Ever GO!!!! EVER!!! – I've been there twice, and both times it was absolutely awful. The first time was for my senior prom. I bought my dress from there because the one I found was gorgeous. But the service was awful and the people ridiculous. They don't allow you to take pictures or tell you the style numbers of the dresses. They only write them down for in store use, so you can't go anywhere and ask for the same dress. They even change the style numbers to their own internal numbers on the dress tags. So anyway, even after the horrible service, I purchased my prom dress from the shop. When my dress came in, it needed about a thousand alterations. It had very intricate detailing around the bottom with only about a 4 inch section of fabric separating it from the floor. SInce the dress needed to be hemmed, they decided to hack at the bottom of the dress to shorten it. Of course, I was unaware of all of this until I got the dress home once all of the alterations were finished. The bottom was jagged and uneven, including the 3 layers underneath it as well. It was awful!!!!
So why did I go back? Well, I had been looking at wedding gowns online and found this gorgeous Maggie Sotterro gown I loved. I called all around, to every bridal shop in the area, no one had the dress I wanted to see. So reluctantly I made an appointment to go try the dress on. When I got there, the women were awful. They were of no help whatsoever. It was my first time out looking for a wedding dress, but I thought maybe they were supposed to at least offer suggestions. Nothing! They made the day anything but enchanted. It was awful. Just stay away!
PLEASE,PLEASE,PLEASE DO NOT SUPPORT THIS ESTABLISHMENT – My daughter, myself and her mother in law to be, along with 2 of the 6 bridesmaids went to look at wedding gowns. my daughter found a dress on the rack and her eyes lit up and she said "this is the dress" when she put the dress on she looked beautiful almost like the princess that she is( to me and her father anyway). Well we decided to order the dress and proceded to order the dress and I put 60% down on the dress in good faith thinking that the measurements were right( I am no seamstress and do not sew or even know how to measure for a dress or anything). Well when they ordered the dress they ordered a size 6. my daughter has never been a size 6 and wears a size 9. She took her bridesmaids to another store to look for dresses and asked the salesperson at the other salon about the size difference in her dress because when she measured my neice for a bridesmaid dress she ordered her a size 4 and she wears a size 00. the salesperson told her to go back to the bridal store and get measured again. Well this time we met the owner (linda), what a piece of work, I can't believe this woman stays in business the way she treats people. We told her of our concern that the dress was ordered too small and could she re-measure my daughter, well when she did the measurements were different than before and she said my daughter gained 2 inches around her waist in less that 2 months. my daughter had lost about 12 lbs in the meantime. I asked for my money back at that time and she refused. Linda was so rude and nasty with us and told us the dress was not even a wedding dress that it was a debutante dress. She asked us to wait until the dress came in and go from there. She would order another dress if the first one didn't fit. I said "no" if the dress doesn't fit when it comes in I want my money back. I said why not just give me the money back since she would be stuck with the dress that didn't fit and stated she could "put the dress that didn't fit on the rack and sell it to a debutante because debutants love this dress". I agreed to wait until the dress came in because we really didn't know for sure that it wouldn't fit. Low and behold the dress came in 6 days after linda said it would and we went immediately to try on the dress. it was so small it couldn't even be zipped up the back the whole way. I requested my money back. Linda had someone else measure my daughter again and this time the measurements were the same as the first time and the woman stated my daughter was a perfect size 6. I don't think so because the dress didn't fit. Linda took the dress in the back (where we were not allowed) and stated she measured the dress and the manufacturer did not make a size 6. linda stated she called the company and told them and they were going to send another dress(in a size 6). I stood my ground and said I did not want another dress I wanted my money back. I was told to leave the store or she would have me escorted out by the police and I was not getting my money back. I told her go ahead and call the police because I wasn't leaving until I got my money back. Police arrived and tried to get my money back for me but Linda refused. The police officer told me to go to the magistrate to continue with this. To the magistrates office the very next day and am now awaiting our day in court. will continue this review once the court appearance is over with. I hope we win and if not well at least we gave it our best shot. please do not partronize this establishment. Go somewhere else. This woman is such a difficult person to deal with. The saleswoman we dealt with is no longer there and every time I have been in there, there are different people working there so I wonder what her employee turnover is like. sorry this is such a long review, but I wanted everyone to know what type of experience we had here and I don't want anyone else to be as upset as my daughter is. This is supposed to be a very memorable day.
What fun! – I walked into One Enchanted Evening just to simply try on wedding dresses and get ideas for what I wanted. At this point my tastes were all over the board...sparkles? ruffles? lace? I couldn't put a finger on exactly what I envisioned. And I didn't call before and make an appointment. (you should always do that)
I was immediately greeted and when I told her that I didn't have an appointment, she first offered to squeeze me in before her next appointment . I knew that wasn't going to work, so she then offered another appointment later where we had more time. But she took every minute before her next appointment to just chat and let me look around the store.
When I came back, I was disappointed that the woman who greeted me earlier wasn't doing my consultation. The woman working with me now at first followed me around the floor suggesting dresses. But she immediately picked up that I wanted to look on my own (i didn't have to say anything) and let me know that we would start with 5 dresses.
I limited myself to 5 dresses and headed back to the fitting room where she had pulled 5 more dresses as her suggestions. Now, I know what I want to look like and didn't really communicate with her what I envisioned as I couldn't put it into words, so I was worried about the selections she had pulled for me to try. But let me tell you, in the end I choose one of the dresses she picked (!!!!!!!)
I was treated like a VIP. I have never been in the store before. I had so much fun with all the women I talked to. They were friendly and helpful and honest and downright sweet. I had a roomful of dresses (and if you have ever tried on dresses you know how much work it is!) and I asked to bustle every dress I had on and asked for a veil to see what it would look like. The wonderful woman who helped me, picked out a different veil for each dress and enthusiastically helped me into and out of every dress....some even twice because I couldn't decide.
I had a wonderful time at one enchanted evening.
Thank you to everyone there!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of One Enchanted Evening on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.