10/14/09

Quality Service

by Rose1

I have shopped at One Enchanted Evening for five years. I have gone there for high school dances, being a bridesmaid, and now for my own wedding dress. I have to admit, I did go to other stores to make sure I was getting the best deal and the most outstanding dress possible. However, I always came back to One Enchanted Evening. This store has the best selection and the accessories to go with everything. Also, the employees have the best attitude, very easy going, and try to make everything right for your special day.

• Pros: Customer care, dress selection
• Cons: None

10/12/09

Beautiful Store

by Saffe1

I dont understand all the Bad Reviews! I was so upset after I special ordered my dress and bought my shoes thinking what going to go wrong. Well let me tell you my I was elated with the GREAT CUSTOMER SERVICE I recieved. Donna was so helpful in EVERYWAY!!!! So PLEASE go see for yourself and DONT BELIEVE EVERYTHING YOU READ. I have shopped at top of the line Boutiques in Los Angeles and West Palm Beach and One Enchanted Evening it right at the Top with Them. I will DEFINATELY shop there again and refer all my friends. Thanks Donna for a WONDERFFUL EXPERIENCE. DIANA

• Pros: Great Customer Service
• Cons: Had to Drive a little distance

09/21/09

Terrible Customer Service and Insensitive Staff

by mpetrasek

My experience at One Enchanted Evening in Wexford, PA has been the worst thus far during my wedding planning process. One of my bridesmaids will be eight and a half months pregnant at my wedding and was having difficulty with the dress I selected, as I didn't know she was pregnant until after picking the dress. The staff at OEE (specifically Donna) was not helpful in trying to find an alternative dress and in fact suggested to her that instead of participating in the wedding as a bridesmaid, that she do a reading.

When I called to voice my discontent with the overall experience of my bridesmaid, I was not only lied to, but treated terribly by the owner of the store, Linda. Although no dresses had yet been ordered, they would not allow me to cancel the three dresses that had already been charged initial deposits (two without a signed contract!).

Overall I was very upset by the way my bridesmaid was treated and the way I was spoken to and lied to by the staff. There are many dresses to choose from, but not nearly enough to make up for horrible overall experience I had at this store.

• Pros: Dress Selection
• Cons: Terrible Customer Service, Difficult to Work With