06/09/09

Customer Service

by Mayo

Staff needs to be trained in customer service. In particularly, blonde girl during daytime shift. She's rude, condescending, arrogant, non-empathetic to customers' needs. A staff is key to any business operation because it represents that business, and if the staff treats you well the customer will come back again and again. If the staff is like the blonde, they'll tell everyone they know don't come to this hotel as I will. Aside from this the water pressure in the bathroom is so low you don't know how th toilet flushes. Also big permanent brown rings in toilet bowl. The neon sign on the building gives the hotel the appearance of a house of ill repute (it's pretty tacky). It's extremely expensive to stay here for this location. Oh, did I mention that there is no air. Parking provided by hotel for $10 daily is also used by native Pittsburghers who clog the lot in the daytime blocking your way.

• Pros: in the heart of the city
• Cons: customer service, location (on street corner), noise

10/25/08

OK Stay

by Gonzo08

Came to Pittsburgh for Pitt's family weekend to visit our sophomore Panther. Last year, stayed downtown, but wanted to stay local this year. All major hotels were closed out, so I was excited to find Forbes Avenue Suites had a "deluxe" 2-bedroom suite available. Well, first of all, nothing is mentioned that you access the room from an outdoor walkway. And there is NOTHING deluxe/luxury about the place. It appears to be an old apartment building converted to a hotel. There are modern amenities (cable TV with HBO, microwave, free wireless), but the smell when we walked in the door reminded me of the smell of a grandma's house--maybe it's the comforters that appear to have been purchased at a garage sale. The interior is nowhere near as nice as their website shows. Overall, though, I would describe it as sufficient--it was very clean and appliances/electronics were all functioning. Would be a great place to stay long-term, if you needed nearby hospital facilities.

10/06/07

Awesome Pizza on 5th avenue

by jegill

My boyfriend and I made a trip to Pittsburgh to the upmc falk medical building inwhich I was very nervous about. We decided to go the day before and chose to stay at the FAS. We were very impressed with the rooms and the customer service that we decided to stay an extra night! The rooms were very clean and made you feel right at home! The customer service was excellent and very helpful with directions for where we needed to go! I would recommend this hotel to anyone. It is very close to main attractions and walking distance to the major hospitals. This was very convienent for me seeing that I come from a very small town and don't have to deal with alot of traffic....so we could walk to everywhere we needed to be! We plan on coming back just to hang out and enjoy some of the restraunts and just walking around the city to see what all it has to offer! Besides that we are big steeler fans so that made it all the better!!! We look forward to seeing you again! And thank you for the great stay!! Alice "Jeannie" Gill

• Pros: customer service/very clean/reasonable price/walking distance to hospitals
• Cons: WE HAD TO LEAVE AND COME HOME!!!!!!!