Don't waste your time!! I couldn't
agree more with W.C...I took my daughter to get braids in her hair, the appt was scheduled for 1:30, my husband got her there at 1:15, he was charged a $10 late payment charge, really??? How could you charge for being EARLY!! Mind you my daughter is 10yrs old, she was in the chair until 9pm with 12 braids!! Let's get this straight, these were not weave braids this was her regular hair, which come below her shoulders. I called and spoke with Dana in a civil voice advising her he should not have been charged a late payment and that she shouldn't have been in the shop until 9pm, she claims I was told when I made the appt it's busy on Saturdays, no I was not, than she stated I was a walk in, if I was a walk, than explain to me why my husband was charged a late payment fee??? I'm confused..after she couldn't answer my questions, she stated she didn't want to hear it anymore..oh ok, now that's when I felt like she forgot who she was talking to. I let her know she will listen to me tell her she lost a custome, the customer service is poor, and she's saying anything getting over on customers and I hung up. She called my husband back and stated she wanted me to call her back and that she would give my money back. Apparently she needed that money more than me, so I let her keep that money, but just know karma is bad and I wouldn't be surprised if this shop didn't close down in a couple years! To think Dana is in her salon playing gospel and preaching the bible..wow...WWJS!!
Going forward I will be taking my daughter to Special FX, the owner Tonya is awesome, patient, customer service oriented, professional, on time, and take pride in her customers. Her other two stylists Dana and Kiki are awesome..keep up the great work, ladies!!!
SAVE YOUR TIME, YOUR MONEY AND YOUR SANITY! ABSOLUTELY THE WORST SALON EXPERIENCE IN MY LIFE. DANA, THE OWNER IS THE MOST UNPROFESSIONAL, RUDE SALON MANAGER I HAVE EVER COME ACROSS IN MY LIFE. LONG STORY SHORT ....5 HOURS AND 39 MINUTES IS WAY TOO LONG FOR A "QUICK WEAVE" KEY WORD HERE "QUICK". ENTERED THE SALON AT 9AM, LET ME SAY THAT AGAIN "9AM".... BY 2:39PM STILL NOT FINISHED. OF COURSE AFTER 5 HOURS AND 39 MINUTES I WAS A LITTLE HEATED THAT MY DAUGHTER'S QUICK WEAVE, NOT A SEW IN, A QUICK WEAVE WAS NOT DONE. I ASK A SIMPLE QUESTION..."DANA WHEN WILL YOU BE DONE?" DANA'S RESPONSE WAS "I AM BUSY, I AM WORKING ON ANOTHER HEAD", SO I ASK AGAIN REMINDING HER THAT MY DAUGHTER HAS HER SENIOR PROM TONIGHT AND SHE STILL HAS TO GET READY, DANA'S RESPONSE WAS "I UNDERSTAND THAT, I MIGHT" GET TO HER IN THE NEXT 30 MINUTES.... MIND YOU IT'S ALREADY 2:39." OKAY, DANA DID NOT SAY SHE WOULD BE DONE, SHE SAID SHE "MIGHT" GET TO HER IN THE NEXT THIRTY MINUTES!!! REALLY...DANA ., REALLY...AFTER A HEATED EXCHANGE AND DANA, THE OWNER, GETTING IN MY FACE, POINTING HER FINGER IN MY FACE( YES MY FACE, THE CUSTOMER WHO PAID FOR HER SALON SERVICE UPFRONT) I DECIDED MY DAUGHTER AND I HAD HAD ENOUGH OF THIS HAIR SALON FROM HELL. WE LEFT BUT NOT BEFORE DANA YELLED "GET OUT OF MY SHOP," "CALL THE POLICE," "CALL 911"....LOL! REALLY.... ALL BECAUSE I, THE CUSTOMER, ASKED A RELEVANT QUESTION AFTER PAYING FOR A SERVICE THAT I, THE CUSTOMER, WAS BECOMING INCREASINGLY DISSATISFIED WITH. I NEVER USED PROFANITY IN THE SHOP, I DIDN'T KNOCK ANYTHING OVER... NO GHETTO ANTICS HERE... I AM GUESSING, JUST GUESSING DANA CALLED THE COPS BECAUSE SHE FEELS ONCE SHE GETS YOUR MONEY, IF YOU, THE CUSTOMER, DON'T LIKE THE SERVICE... OH WELL, TOO BAD??? WE DIDN'T GET A REFUND AND MY DAUGHTERS HAIR WAS NOT STYLED. THIS IS BAD BUSINESS ALL AROUND...NEEDLESS TO SAY I SAID A QUICK PRAYER, TOLD SATAN TO GET THEE BEHIND ME AND WE RUSHED OVER TO DESTANI HAIR SALON ON RODI RD. IN PENN HILLS. THEY WERE ABSOLUTELY WONDERFUL!!!! WALKED IN, MY DAUGHTER WAS STILL IN TEARS, GAVE A QUICK RUN DOWN OF THE SITUATION, THE STYLIST ASKED HER NEXT IN LINE IF SHE WOULD MIND IF SHE TOOK MY DAUGHTER NEXT, SHE DIDN'T MIND. DONE! NO CHARGE. I TELL YOU GOD IS GOOD!!! END OF STORY MY DAUGHTER MADE IT TO HER PROM THAT EVENING AND ALTHOUGH WE WERE PRESSED FOR TIME SHE LOOKED FABULOUS!! THANK YOU DESTANI HAIR SALON, NOW I KNOW WHY YOUR PARKING LOT IS ALWAYS PACKED, GREAT SERVICE, GREAT PEOPLE, AWESOME MANAGEMENT, GREAT WORK, BEAUTIFUL ATMOSPHERE!!!!
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