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01/09/12
Worst Furniture Experience - DO NOT BUY
by PB2012 at Citysearch
If I could give a negative star rating on our experience thus far I would do so. I will never by furniture from these guys again at this point. We spent a significant sum on furniture for our family room and dining room this past summer. The furniture took several months to be delivered and there have been problems since the first piece arrived.
Run from these guys. They lure you in with a great showroom, friendly staff and an accommodating/consultative approach. But buyer beware...quality of the furniture is horrible and service after the sale non-existent.
Example 1: Chairs for dining room table are not properly stained, have stripped bolts underneath and lose legs. The absolutely worst craftsmanship I've ever seen. It has been several months since we logged our first complaint and customer service call. No one has fixed anything to date despite numeours promises.
Example 2: Our leather chair and ottoman have cheap finishes that come off every time something is placed on them and removed. It looks horrible after about 4 months of use. I have a leather couch in another room that we've owned for over 8 years with less loss of finish and a completely different level of construction quality (Hancock and Moore) that costs the same. Again...placed multiple service calls and nothing has been done to date.
Beyond frustrated with our furniture from Bradley Michaels.
11/02/09
still waiting.....
by pizzaking412 at Citysearch
Ordered in March, 8k worth. Received everything in a reasonable time. Made 5 payments so far. Ripped sectional upon delivery. Called within the hour to complain. Talked to Mike and said he would send someone out. Some representative from BM comes in July and never comes back to fix it. Im still waiting (nov.2). On my way over tmrw, to be continued....
- Pros: close parking
- Cons: slow, pulling maneuvers, fake, bad for business, etc...
10/06/09
ALWAYS Great Service & Beautiful Furniture
by SGoz at Citysearch
I have decorated two homes with Bradley Michaels furniture. Their personalized service and attention to detail is what makes this store different from others. They offer decorating services which I have used quite often. The brands they offer are of the highest quality and for great prices.
I recently wanted to puchase new bedroom furniture for my son. One of the owners came to my house to see the room and brought along catalogs for my review. I placed an order and a couple weeks later the furniture was delivered!
No problems EVER with this store..nothing but excellent service and excellent furniture!!
- Pros: Personalized Service
- Cons: NONE!
08/18/09
Marko asked to leave store by owner
by MarkoZ at Citysearch
March 26, 09
Ordered sectional furniture
August 18, 09
Manufacturer delays; slow communication; voicemail stating $300 credit from manufacturer; reduction of credit by owner; overall...unhappy with the experience with the company.
- Pros: Close location to our home
- Cons: Disingenuous behavior
03/17/09
So far a truly wonderful experience..
by ihtak4 at Citysearch
We love BradleyMichaels and Brad and Michael and their staff are attentive and quite friendly. FUN! The showroom is immaculate and all done quite tastefully. The furniture is beautiful and quite reasonably priced. The creative and great ideas and help given to us by both Michael and Brad have been wonderful.
We purchased our furniture over a year ago, Brad and Michael are graciously holding it for us until we are ready to move south. We can't thank them enough for that. Brad held a lamp for us for over a year, that surprised us. We didn't think it'd still be there. We are so grateful to him. Michael is arranging to have our furniture delivered to SC in July. The price given to us is very reasonable. I enjoy browsing in BradleyMichaels, its a wonderful experience. Both Brad and Michael are very talented and have VERY good ideas and incredible taste. Beside they are just simply alot of fun and down to earth! If you haven't been there, treat yourself....don't listen to reviews, GO!
After our furniture is delivered in July and everything is perfect, which I just know it will be, I will continue to praise BradleyMichaels Furniture Store and its owners, Brad and Michael. AWESOME! After delivery I'm sure I will go with 5 stars......... :)
Kathi
- Pros: Great showroom, friendly, Brad and Michael very helpful.....
- Cons: No cons....
