Recommends

gaszafr

Joined 5 years ago

india?. I don't know where you got your ideas from, but the call center is located in greentree, in one of the parkway center complexes. I'd check your information before you go on a rant.

Doesn't Recommend

Pghmover

Joined 5 years ago

Cokroach in Pizza Box - Beware!!!!!. Vocellis Pizza Brentwood Store - Worst Management Ever!!!!!!!

There was a cokroach smashed in the inside lid of the pizza box! I had to force a 5 year old to stop eating dinner, while she is screaming what what what.

So I call Vocellis phone number which rings to a call center. I tell her what had happenned and she says she can have them re-make the pizza. I responded, " I don't want any other pizza, would you want another pizza from the same company that served you a cokroach." She kindly said she would credit the order and have someone pick the old one up. But she doesn't!!!!

I walk in put the three boxes on the table. The guy says yeah we credited ONE!!! of those back! I told him I wanted everything credited back. I showed it to him. And he says, " well that wasn't there before and you ate half of it already." After telling him how I felt about him and the fact that he accused me of "planting a cokroach" in my pizza. He did credit my account.

I then called customer service back again to tell them what had happened. I got the same lady and told her what had happened. She tells me "yeah he told me that he was only going to credit the one pizza back with the bvg in it." What well it sure would have been nice if someone told me that!!! It is a good thing I went back there and made sure I was credited. She also agreed with me that she would not have eatin it and that it was not the manager/owner business to be accussing me of planting a cokroach in a pizza box.

Doesn't Recommend

30notes

Joined 6 years ago

This is not Italian, sorry. No, classic Italian Quality? It's owned by a family from Turkey. You can absolutely tell they use fresh ingredients, but they are used so sparingly and the pizza is so expensive, who can afford to get pizza for a family here? The Mount Lebanon location is where we have ordered from but we stopped because you'd get a pepperoni pizza with 1 pepperoni on each slice.

The "paninis" are also not that great, and they're small for the price (I think they're over 6 bucks now for a 9 inch sub). THey make them on these ciabatta buns that get burnt and dry when baked.

Their wings are the worst of the lot. 10 baked, soggy wings for $6+.

Oh, and the worst is, you can't speak to a manager at the store without going in to the restaurant. They use a call center and I've gotten the one they have in India where the person could not understand me. I won't give my money to a company that outsources local jobs to India and charge as much as Vocelli does for their food.