Salon 5844 Inc

01/16/09

LARRY needs to improve is customer management skills and need a lesson in class

by CocoChanel5 at Citysearch

I went to this salon expecting to receive an updated haircut. What I came out with, was not worth the price I paid and was not what I requested. When I called to make my appointment I was told that his stylists were highly trained in the latest techniques and styles. From my experience this is not the case.

I was just calling back to make a comment on a haircut I received from Bethann....

After all I paid $59.00 for it plus a $10.00 tip; well he did not react well at all to my comments?

That is when I got to see the other side of this salon.

Larry asked me: ?what I wanted him to do about it? ? in a sarcastic tone.

Immediately he raised his voice at me; he wouldn?t listen to my complaint and got very defensive. I still don?t understand why he was defensive?

I?m the customer I just wanted to be listened to, instead he screamed at me.

His reply was to my comment was: ?MAKE YOUR SELF A FAVOR AND NEXT TIME GO SOMEWHERE ELSE!? Then he hung up on me.

Wow!!! I was speechless!

Larry needs to stand up and face the positive and negative comments, learn and grow from them ...but he decided to run from it all.

Larry hanging up the phone does not show a lot of maturity, I don?t understand how you can expect to keep business. This behavior maybe is what kids do and I don?t do business with rude people like you. GROW UP LARRY.!

You need a class on customer service....my hair will grow back? as for your business well who knows..??

• Pros: Bethann was a hardworking stylist
• Cons: Read my review

12/03/08

Salon 5844 is Posting FRAUDULENT Reviews!!!

by honestreviewer01 at Citysearch

There is an obvious pattern in these reviews. The negative review on 11/9/08 was followed by three 5 star reviews on 11/11, 11/12, and 11/14. There were actually no reviews since 7/10 which makes it extremely coincidental that three positives would get posted two days after the negative. I highly doubt that customers, like the one on 11/12, will ask people to book appointments too. The truth is, the employees or owners post these reviews to keep the ratings high. The negative review on 11/9 is not the only complaint with this salon...scroll down and see the others but they are skewing the data and pushing the negatives off the main page.

Per the terms and conditions of Citysearch, postings by employees/owners is unnacceptable and can be removed since it decieves the customer.

User Review Guidelines

UNNACCEPTABLE CONTENT:

3. Reviews submitted by the reviewed business's employees (past or present) or competitors as determined by Citysearch.

An owner, like Larry, that hangs up on any customer is just plain nasty. At a minimum, you ask the client to come back in to fix the problem or offer an incentive for the next visit. This is what good businesses do that care about customer service. Not with them, take our old fashioned cuts and sarcastic remarks, or leave.

You can either take my advice and pay equivalent or less at Capristo (next door) or Jacques Dessange (Shadyside) to get the best in Pittsburgh or flush your money at 5844 to get the same old you can get for less anywhere else in Pittsburgh (Great Clips, Super Cuts, etc.).

• Pros: Impossible to find any
• Cons: Quality, Service, Price, Treatment

11/14/08

BEST colorist in the city.

by sandralawton at Citysearch

Beth Ann at Salon 5844 is excellent with color. I receive compliment after compliment on my hair color and cut.

I so look forward to my monthly 2 hour appointments...for that brief time I can set my busy schedule aside and enjoy the pampering I receive at Salon 5844.

• Pros: Love the clean Modern design of the salon.