Dr. Schmeler and her staff are very kind, warm and welcoming. I have a lot of anxiety about going to the dentist and she put me at ease right away. I have had fillings and crowns done by her pain-free and they look beautiful. The office is very clean and the office manager was helpful with figuring out my insurance. I have sent friends and family there and would recommend her highly.
Best Dentist around.
After years of horrible dental experiences, I had to find a new dentist because of my new insurance. I have only been to Dr. Schmeler twice and have at least one more visit coming up. Not only was she the most gently Dentist I have ever had, she did a great job at putting my daughter at ease for her cleaning also. The first visit, she did the cleaning herself and did a fantastic job of it. The last visit was to have a temporary crown put on. My last dentist refused to use any type of topical analgesic prior to the shots, Dr. Schmeler made sure I was numb enough to not even feel the needle. Through the whole appointment the Dr., the assistant, and I had a ball. She made me laugh and actually had a pleasant time. When she was done, she thanked me for making a bad day end with the best appointment she has had in a long time. I kind of didn't want to leave. Afterward, I have only received one reminder of my second appointment (which I am very late getting to) and have not been hounded. They worked well with my insurance company and have not asked for anything outrageous.
I would recommend Shadyside Smiles and Dr. Schmeler to anyone who asks. Unless my insurance or anything else changes, she has a long term patient.
Unscrupulous at worst, incompetent at best. Fraudulent billing practices Her office manager/insurance billing person is extremely rude and dishonest. She made me pay for my service up-front, claiming my insurance "probably" wouldn't cover it, because white fillings are "cosmetic". She said she would file with the insurance anyway. Turns out she never filed the claim, even though she told them that she did, when the insurance company did a follow-up on my behalf. She made up a story about how it would be *insurance fraud* to file a claim because my insurance company paid a percent of the a cheaper service, which was amalgam fillings. She also refused to send me a billing summary that I could send to my insurance, nor would she give me the practice's tax ID so that I could submit the claim myself. After I told my insurance company all this information, they were so shocked at the office manager's behavior that they helped me out and I mangaged to get reimbursed through them. Definitely *not* recommended.
"Shadyside Smile" anything but a "Smile".
So I don't know about the actual work of this dentist to be honest with you. I had an appointment with her and I ran late. The response and reaction that I got from her receptionist was quite rude. For a place that is called "Shadyside Smiles" you see anything but a smile. I tried to explain to her that I am out of the state, traveled a long way and leaving town tomorrow, but she was not even listening. The fact that I drove as far as I did and was treated like that was discouraging enough that I did not want to go back. If she was just a bit nicer I would have gone back given that I was the one who was late and at fault to begin with.
On a separate note, I asked her if I can skip the exam (since I was late) and just do the cleaning in which she replied Dr. is late for her appointment and already needed to be at her appointment. That left me with the question of how short of an appointment did they schedule me for? Were they planning to do the X-Ray, consulting and cleaning in half an hour? I have been to many dentists around the country but never in my life I have had an exam, x-ray, new patient consultation and cleaning done in half an hour. So now I am sort of happy that it did not work out because i doubt she could have done a thorough job in half an hour and be on time for her next appointment.
I was given Christina through my insurance. While the staff are perfectly pleasant Christina, the dentist was unbelievably rude to me. Over the 15 minutes that I stayed there she insulted and demeaned me multiple times. I would not, under any circumstances, go to her again.
There is absolutely no reason for a grown woman to act so mean and immature.
There are over 50 Dentists in the area, go somewhere else.
Overcharged, Hard to get refund. Demand me to pay an "estimated fee" on the day of service. I did. The fee turns out to be even higher than the insurance portion + my portion, and even higher than the full fee they charged (which is over double the PDP fee). Try to get refund. Relly hard. called many many times. The staff's answers are almost like a tape recorder, ALWAYS: "we are very busy now. will call you back". Don't expect them to call you back. Ever!
Christina Schmeler, DDS. The staff is polite and Dr. Schmeler is very gentle I highly recommened this practice for all phases of dental work.
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