Dean Thomas Tree Service

Doesn't Recommend

Alex K.

Joined 7 months ago

A disaster -- wish I'd read Citysearch earlier. Work had been done, and done well, last year; this year, however, Tom couldn't be bothered to keep scheduled appointments or, more importantly, to telephone to say, "Can't make it, here's why, apologies". From earlier reviews here, he's treated others the same way. Maybe if you have all the time in the world to hang around waiting for someone who doesn't show up...

Doesn't Recommend

airtkacik

Joined 2 years ago

Poor customer service!. I do not recommend using Dean Thomas Tree Service. He persistently delayed our tree cutting for 3 weeks and kept telling us he would be there next week and he never came. We finally called and said come tomorrow or we do not want your service and we never heard back. RUDE RUDE RUDE!! stay away!

Doesn't Recommend

Steelerfan

Joined 3 years ago

Poor Follow up and unfriendly. I called Tom the owner for an estimate on getting some treea taken out. He was not very friendly towards me and left me feeling like he didn't want my business. He never followed up and called me back. His price was a little high although that was not the reason I didn't call him. He seemed like a know it all and never returned my call like he said he would. Maybe he is too busy to do residential work. Poor business practices.

Doesn't Recommend

day128

Joined 5 years ago

slip shod knowledge on trees with exorbitant prices. The Cherry Tree in my back yard was badly damaged in last Saturday's storm and Tom, the owner told me the tree could be saved and wanted a hefty fee for the removal of the section that was badly damaged. He told me he could cable the tree together and it would be fine. After putting me off 3 days in a row, I contacted another service that has a very good reputation and it's clear that the tree cannot be saved. One section of the tree is very precarious and with another storm could potentially cause extensive damage to surrounding properties. I would not recommend this business.