Walter's Automotive

unhappy experience. Recently I need to fix my old car, which has a lot of problems. I went to Walters based on the nice online reviews. The first time I went there, I was told they will work out a cost estimation and call me back. A few days passed, I got no call back. In the following a couple of weeks, I have called them a couple times and driven there in person multiple times, asking for a cost estimation. Each time I was told "we will call you back", even "I promise". But no calls. Eventually, I called back again and was told they can fix the car. Fine

I brought my car to their shop. A couple of days later, I called them and was told "it can be done tomorrow or no later than next Monday". I waited until next Tuesday and called. I was told "its gonna be ready tomorrow, and WE WILL CALL YOU TOMORROW". Again, the next day, no calls. I called later, and was told "WE WILL CALL YOU TOMORROW".

This is when I am writing this review. I am not criticizing their technical ability or honesty or something. I still believe in the online reviews I saw. I also understand they must be crazily busy. However, I am very unhappy because they promised to call but failed MANY TIMES. I don't know what is going on.…

won't charge needlessly. Tim drove with me and diagnosed the problem immediately and free of charge. I needed an oil change and also had a rattling issue with my exhaust. I payed for the oil change, but he fixed the rattling (some welding needed to be done on the exhaust shield) free of charge! Small shop that always seems busy, book your appointment well in advance. No waiting area, but a shopping center (whole foods, bookstore, coffee shop) is only two blocks away. Great mechanic!…

Great mechanic!. I highly recommend Walter’s Automotive. Tim is experienced and knowledgeable. He test drives the car and tells you right away what the problem is and what needs to be done to fix it. I was at his shop twice, once to fix bad rear brakes and the second time because of a grinding noise coming from front wheels. The latter was due to dealership techs not tightening the nuts on wheels when they serviced front breaks one week earlier. Tim diagnosed and fixed the problem in just a few minutes and refused to charge me for that. Thanks, Tim!…