South Side Plumbing & Heating

12/31/10

Unprofessional and Unreliable

by TrustmeIknow at Citysearch

Not sure who is running the show over there, but they need someone new! These guys don't seem to have any idea of how to run a business!

12/12/09

Avoid these guys and use a pro

by ec9903 at Citysearch

Called South Side Plumbing several weeks ago to fix a clog in our sewer. It was backing up in our basement. They couldn’t clear the clog and wanted to dig up our whole yard for a HUGE price. Thank God we got a second opinion from a reliable company, who fixed the clog without digging and without the big ticket price! Call a professional company! Avoid the trouble!

• Pros: non
• Cons: try to do do un-needed work, price

11/05/09

Not Worth It!

by chriskau at Citysearch

We used South Side Plumbing at the end of September and were grossly overcharged. The work was messy and average to say the least! I will NEVER use South Side again and will be sure to tell everyone I know! Save yourself a big headache and use a PROFESSIONAL company!

• Pros: none
• Cons: many

10/29/09

Positive punctual plumber

by njk4989 at Citysearch

I have been a customer of south sides for many years i have found they are very professional and one of the most resonable in the price department.. South side plumbing always made the extra effort to get the job done at the least cost to me the customer i mean lets face it , no one works for free and to cry about a meisly $ 75 like the other reveiwer is inexcusable try some other plumbers out there buddy you will be coming back to south side in know time. For the price you pay and the quality work an prompt service you receive put together is unbeatable..

• Pros: Quality work
• Cons: Takes longer to do the best job!!

08/20/09

Do NOT Use this Plumber

by RAC at Citysearch

I had used this company numerous times in the past for my rental property and called them for a for a heating issue in late 2008. They came to the property relatively quickly and immediately got to work. Once they diagnosed the problem, they told me what needed to be done, procured the parts and completed the job. I paid for the job in its entirety as soon as the work was finished.

A few weeks later they sent me a bill for an additional $75 trip charge that was never mentioned. I told them I would not pay it since it was never disclosed that this charge existed. They fought with me and insisted that they did tell me about it. In my mind, had they actually told me, why was it not part of the original invoice? They kept sending me invoices once I told them that I would not pay a fraudulent charge. I then complained to the BBBs practices. I thought the dispute was settled and then found out a few months later that they had sent me to collections!

It is clear to me that for whatever reason this firm is willing to turn their back on a repeat customer and damage their reputation in the community for a mere $75. One of their employees made a mistake and did not advise me of the $75 trip charge so rather than making the employee responsible, they are trying to make their customer take the fall. I would NOT use this plumber. There are plenty of others in the Pittsburgh area that won't rip you off and try to ruin your good credit.

• Pros: Good work if they don't rip you off in the process.
• Cons: They rip you off.