10/23/09

Poor Experience - Bad Wine

by thediner

There were six in our party. Waiter had some training but this must have been his first job. It started with taking a wine order and returning after a long time only to tell us the "we are out of it:" No suggestions offered. We ordered a white wine from the house branded labels for $43. It had no body and no finish. It was a wine for someone who doesn't like wine -- no taste. The wine would be an embarrassment if I served it to anyone.

Waiter never returned for a second serving of "insalata 'Casare" alla Lidia" even though I tried to get the attention of a "manager." The first serving is what I would call a sampling. When everyone else finished I was offered a serving. This was 1.5 hours after our seating. Everyone had finished their meals. I declined under these circumstances.

Three of the six at our table liked how their food was prepared. Overall I think the staff is inexperienced, under trained and under managed. It's hard to ruin my day, but they sure did. I can't recommend this restaurant.

• Pros: Two of Six in Party Liked Their Meal
• Cons: Poor Service - House Branded Wine Terrible

10/10/09

Horrible Lunchtime Experience

by daryabeads

A friend and I went to the Heinz History Museum with our kids. We decided to eat at Lidia's for the convenience even though it is a little expensive. Our server was condescending and gave us the worst service I have had in a long time. The kids meals were two pieces of chicken with 3 steak fries for $9.00. The kids were still hungry. The adult meals didn't come even after the kids were done. With no apology the waiter talked to the Manager (who avoided us at all costs) Either they hate kids or we didn't look rich enough!

I would absolutely NEVER go to this restaurant again and neither would my friend. I am telling everyone I know. No one should be treated this rude.

• Pros: Have had decent meals here in the past
• Cons: Horrible Service, Kids Meals Outrageous and Manager Ignored

02/16/09

The Food Was Fantastic!

by Skydiamond

The food was not a dissappointment. We went for the Sunday brunch. I was dissappointed that there was not a selection of fresh cheeses on the salad table. Also, the staff seemed very disorganized for they kept running out of bowls for the soup and plates for the salad table. But the food made up for it. You could tell that good quailty ingredients were used. We had the manigotti and the cheese was fresh and of good quality. The sauce was a plain tomatoe which was surprising flavorable. We would definately come and dine there again! And you can't beat the price for a Sunday brunch!

• Pros: excellent quality of ingredients used in the food
• Cons: staff seemed disorganized and lack keeping up with replacing food, plates, soup bowls and forks and spoons